Automotive Service Advisor – Customer Experience Lead

Mesh-AI Limited; Carlisle; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading automotive retailer in the UK seeks a dedicated Service Advisor to join their Aftersales Team in Carlisle. This full-time role offers a competitive salary of up to £38,000 OTE and involves booking services, advising customers, and managing appointments. The ideal candidate will possess strong communication skills, a passion for customer service, and experience in the automotive sector. Join a supportive team with opportunities for continuous training and career progression.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Dental insurance

Access to 24/7 GP services

Discounted gym memberships

Qualifications

• Previous experience in a similar role within the automotive industry.
• Passion for customer service and cars.
• Ability to work independently and as part of a team.

Responsibilities

• Booking MOTs, services, and repair work for customers.
• Advising customers about warranty cover and upselling parts.
• Managing high volume of customer queries.

Skills

Exceptional communication skills

Ability to build rapport with customers

Knowledge of dealer systems (Kerridge/ADP)

Job description

A leading automotive retailer in the UK seeks a dedicated Service Advisor to join their Aftersales Team in Carlisle. This full-time role offers a competitive salary of up to £38,000 OTE and involves booking services, advising customers, and managing appointments. The ideal candidate will possess strong communication skills, a passion for customer service, and experience in the automotive sector. Join a supportive team with opportunities for continuous training and career progression.