Associate Director, Global Client Operations Lead

Publicis Groupe; City of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading global communications group in London is seeking an experienced Associate Director, Client Operations to lead a team in a marketing transformation program. You will optimize processes and ensure seamless integration across media, data, tech, and creative teams while building relationships with stakeholders. This hybrid role offers numerous benefits including flexible working and wellness days.

Benefits

WORK YOUR WORLD opportunity

Reflection Days - additional paid leave

24/7 Help@Hand benefits

Family Friendly Policies

Flexible working options and birthday day off

Qualifications

• Solid experience at Senior Manager level or above in agency or client operations.
• Strong understanding of both traditional and digital media, including brand and performance media.
• Proven ability to manage stakeholders and deliver solutions with a consultative approach.
• Excellent communication and interpersonal skills, with the confidence to challenge constructively.
• Ability to interrogate processes and develop more efficient ways of working.
• High aptitude for technology and willingness to learn new platforms.

Responsibilities

• Lead and mentor a team of client operations specialists.
• Drive operational excellence by optimizing processes.
• Oversee financial management including budgeting and forecasting.
• Act as the primary liaison for client operations.
• Build strong relationships with client stakeholders.
• Ensure adherence to governance and compliance.
• Deliver actionable reporting to senior leadership.

Skills

Senior Manager level experience

Understanding of traditional and digital media

Stakeholder management

Excellent communication skills

Process interrogation

Knowledge of MediaOcean applications

Familiarity with project management tools

Aptitude for technology

Tools

MediaOcean applications (Prisma)

Job description

A leading global communications group in London is seeking an experienced Associate Director, Client Operations to lead a team in a marketing transformation program. You will optimize processes and ensure seamless integration across media, data, tech, and creative teams while building relationships with stakeholders. This hybrid role offers numerous benefits including flexible working and wellness days.