Assistant Store Manager

Black6; Marlow; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A retail company in Marlow is seeking an Assistant Store Manager to support the Retail Team in delivering exceptional customer service and managing store operations. You will be responsible for maximizing revenue, managing staff, and ensuring the highest standards of customer interaction. The ideal candidate will possess retail management experience and strong sales skills. Join a vibrant team that values creativity, collaboration, and a positive work environment.

Qualifications

• Professional retail experience in a management or supervisory position.
• Extensive selling skills and an ability to motivate others.

Responsibilities

• Provide exceptional customer service to OKA customers.
• Generate and maximize revenue to meet sales targets.
• Manage daily activities and store staff to meet brand objectives.

Skills

Customer service

Sales expertise

Team motivation

Retail management

Job description

We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team, based at our beautiful store in Marlow, Buckinghamshire. In a pretty Georgian town, just an hour outside of London, sits our Marlow store. At OKA Marlow our customers are able to view our curated collection of large and small OKA pieces showcased in seasonal sets.

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner. You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Generating and maximising revenue to meet sales target
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Providing advice and guidance on products to customers in person and via phone
• Identifying sales opportunities
• Promoting the OKA Home Stylist and Interior Design Service (IDS) services
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas
• Role-modelling our Company Values and Behaviours

OUR VALUES

• Put the Customer First – provides exceptional internal and external customer service at all touchpoints
• Be In It Together – approachable, personable, committed to shared success
• Think Big – creative, innovative, solutions oriented
• Own It – curious, persistent, drives results
• Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

• Professional retail experience in a management or supervisory position
• Extensive selling skills and the ability to motivate others