Assistant Store Manager

Oliver Bonas Ltd; Epsom; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading lifestyle retailer in Epsom is searching for an Assistant Store Manager to enhance sales and inspire both customers and team members. You will support the Store Manager in achieving store goals, analyze reports to optimize performance, and ensure exceptional customer experiences. Ideal candidates will demonstrate strong leadership, organizational skills, and a positive demeanor in a vibrant retail environment. This position offers a flexible contract with generous employee benefits to support work-life balance.

Benefits

Generous employee discount up to 60%

Free access to employee assistance program

Flexible holiday policy

Annual discretionary bonus

Free membership for health plans

Pension plan auto-enrollment

Refer a Friend incentive

Enhanced parental leave

Mental Health First Aider support

Free refreshments in store

Qualifications

• Experience in team management.
• Positivity and vibrancy in approach.
• Exceptional organisation and multi-tasking skills.
• Commercial awareness and ambition.

Responsibilities

• Analyse store reports and KPIs to improve performance.
• Lead and support team members in achieving objectives.
• Ensure exceptional customer experiences.
• Conduct progress meetings and appraisals.

Skills

Team management

Positivity

Exceptional organisation skills

Commercial awareness

Ambition

Job description

We are looking for a Assistant Store Manager to join Team OB in our Epsom store.

As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but are serious about what we do.

Our team knows their stuff. They’re confident and creative unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Assistant Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Work alongside the store manager to ensure the team delivers exceptional customer experiences.
• Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.
• Work with your team to develop and support their career progression.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity