Assistant Store Manager

JD Sports Fashion Plc; Cardiff; On-site; GBP 100,000 - GBP 125,000; Full time

Job description

Role overview

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities

• Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.

• Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.

• Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.

• Act as the point of contact for colleagues in the manager’s absence.

• Provide excellent customer service, addressing inquiries and resolving complaints professionally.

• Help manage day-to-day operations, including opening and closing procedures.

• Support cash management tasks, such as processing transactions and reconciling tills.

• Participate in hiring, onboarding, and training new employees.

• Provide feedback and coaching to colleagues to improve performance.

• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPI’s

• Contribute to achieving or exceeding the stores monthly sales target.

• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promotor Score.

• Ensure stock accuracy during store Audits.

• Ensure all new colleagues complete mandatory training required.

• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.

• Assist in keeping operational costs within the allocated budget.

Skills and Experience

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.

• Passionate about retail & hold a good understanding of the latest trends and our competitors.

• Previous experience of coaching and developing individuals.

• Strong communication skills.

• Proven track record of achieving and exceeding sales targets and KPI’s.

• Experience in analysing KPI’s data to make commercial decisions.

• Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.

• Promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes.

• Company discount of 30% off a large number of products in-store and online.

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform.

• Access to digital health and well-being services through our benefits platform.

• Health cash plans.

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.

• Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).

• Company Sick Pay scheme.

• Discounted Gym memberships at JD Gyms.

• Life Assurance.

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation.

• Employer engagement forums to help influence positive change.

• Incremental Holiday Allowance.