Assistant Reservations Manager

BOXPARK; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality group in Greater London is seeking an experienced Assistant Reservations Manager to enhance the dining experience. This role involves managing restaurant reservations, fostering a supportive team environment, and ensuring top-notch service delivery. Applicants should have previous experience in restaurant reservations or related roles, alongside excellent communication skills. Join a highly recognized business that values sustainability and inclusiveness.

Benefits

Refer a friend bonus

Tronc paid for hours worked

Discounted health and fitness benefits

Free meals during shifts

28 days’ holiday including service charge

Qualifications

• Must have experience in a similar role such as reception services or bookings management.
• Strong communicator both on the phone and in person.
• Consistent, reliable, and enthusiastic about hospitality.

Responsibilities

• Manage reservations and provide exceptional customer service.
• Lead and inspire a reservations team.
• Ensure effective use of reservations software.

Skills

Experience in restaurant reservations

Familiarity with OpenTable

Effective communication skills

Ability to lead and develop a team

Job description

Assistant Reservations Manager

We’re looking for an Assistant Reservations Manager to join our team.

You’ll have experience in restaurant reservations or a similar role such as reception services, bookings management, or restaurant management. You’ll know your way around OpenTable and email systems as well as being a great communicator on the phone and face-to-face.

Along with your natural flair for first class service and hospitality you’ll be consistent, reliable and excited play a key role in leading, developing and inspiring a happy and supportive reservations team.

Work somewhere awesome:

Shortly after being named the best steak restaurant in the world, we became a certified B Corp in 2022 and ranked as one of the top 100 Best Companies to work for over 10 years. This is alongside being rated as one of the most sustainable restaurant groups in the country and raising over £1 million for Action Against Hunger, as well as supporting several charities closer to home.

Benefits Include:

• Refer a friend bonus from day 1
• Tronc paid for every hour you work, breaks and holidays
• Use of Wagestream to instantly access the wages you’ve earned
• Discounted health and fitness benefits
• Additional paid maternity and paternity leave to help you care for new additions to your family
• Income protection insurance for critical illness and death benefit
• Free meals when you’re at work
• 50% off food in our restaurants for you and your loved ones
• An optional 20 hours each year to use for volunteering
• Exclusive savings on travel, shopping, restaurants, and more
• 28 days’ holiday that include service charge
• A restaurant welfare budget allocated for healthy snacks, drinks and support during our busiest times of the year
• Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR and a five-stage management development programme, run in partnership with the Watershed Management School
• Access to counselling, remote GP/physio services, legal advice and more

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.