Assistant Office Manager

Orlaroseassociates; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading serviced office provider in central London seeks an Assistant Centre Manager to ensure exceptional client care and operational excellence. The ideal candidate will have over 3 years of experience in a client-facing role and strong people management skills. Responsibilities include overseeing teams, maintaining high standards, and leading initiatives that enhance client experiences. This role involves proactive engagement and a hands-on mindset in a dynamic environment.

Qualifications

• 3+ years of experience in a client-facing role.
• Proactive, hands-on approach to tasks.
• Ability to handle pressure with composure.

Responsibilities

• Oversee on-site teams to ensure seamless daily operations.
• Maintain high standards of cleanliness and hospitality.
• Manage team briefings and track absences.

Skills

Client care

Operational coordination

People management

Attention to detail

Communication

Job description

A unique and exciting business offering high-end serviced offices across London, built around world-class hospitality and exceptional client care.

Position overview

We’re looking for an ambitious, personable Assistant Centre Manager with a drive for operational excellence and a sharp eye for detail. Based in a premium serviced office in central London, you’ll play a key role in maintaining high standards, ensuring smooth day-to-day operations, and delivering an outstanding experience for clients and guests.

Key responsibilities

• Oversee on-site teams including Client Experience Assistants, cleaners, maintenance staff, and contractors—ensuring clear priorities, balanced workloads, and seamless daily operations
• Run regular 1:1s, support goal setting, and contribute to individual development plans
• Coordinate and document daily team briefings to keep operations aligned and consistent
• Manage rotas, authorise leave, and track team absences accurately
• Step in as acting Centre Manager when required
• Maintain impeccable standards across the space, with a strong focus on cleanliness, presentation, and hospitality

What we’re looking for

Ideal candidates will:

• Lead with a proactive, hands‑on approach and a ‘no task too small’ mindset
• Prioritise exceptional client care with clear, confident communication
• Bring strong operational coordination and people management skills
• Stay calm, adaptable, and composed under pressureBe relentlessly organised with outstanding attention to detail
• Build trust quickly and create a warm, premium atmosphere
• Take initiative, stay solutions‑focused, and confidently lead client‑facing moments and events

Experience

• 3+ years’ experience in a client-facing role (retail, hospitality, hotels, or premium customer service environments)

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