Assistant Manager — Guest Experience & Growth Path

McMullen & Sons Ltd.; England; On-site; GBP 27,000 - 34,000; Full time

Job summary

A well-established family business in the UK is seeking an Assistant Manager to lead a team and deliver exceptional guest service. This role involves exceeding guest expectations, coaching new team members, and managing cash and stock control. With competitive salary packages and numerous perks, including discounts and career development through the GROW Programme, this opportunity is ideal for those passionate about hospitality and team leadership.

Benefits

Competitive salary

Achievable bonus scheme

Shift flexibility

60% discounted meals

Family friendly policies including enhanced maternity and paternity pay

Great live-in accommodation if required

Share of gratuities

Fantastic career development through GROW Programme

Qualifications

• Previous experience at Assistant Manager level is essential.
• Ability to lead a team and exceed guest expectations.
• Willingness to partake in the McMullen GROW Programme for further training.

Responsibilities

• Exceeding guest expectations daily.
• Leading the team to deliver outstanding guest service.
• Coach and guide new Team Members.
• All aspects of cash and stock control.
• Management duties including bookings and rota planning.

Skills

Guest service

Team leadership

Cash and stock control

Coaching

Job description

A well-established family business in the UK is seeking an Assistant Manager to lead a team and deliver exceptional guest service. This role involves exceeding guest expectations, coaching new team members, and managing cash and stock control. With competitive salary packages and numerous perks, including discounts and career development through the GROW Programme, this opportunity is ideal for those passionate about hospitality and team leadership.