Assistant Manager

Made With Love Bridal Pty; London; On-site; GBP 28,000 - 35,000; Part time

Job summary

A luxury bridal brand is seeking an Assistant Manager for their London Flagship Boutique. The ideal candidate will thrive in a fast-paced environment, lead a team, and provide exceptional customer service. Responsibilities include achieving sales targets, upselling products, training staff, and managing daily boutique tasks. A competitive salary plus commission is offered. Passion for bridal fashion is essential.

Benefits

Competitive salary plus commission

Young, passionate team

Growing business with expansion opportunities

Qualifications

• Proven experience in a leadership role.
• Experience in a retail environment, especially luxury or bridal.
• Impeccable attention to detail and a passion for fashion.

Responsibilities

• Provide exceptional customer service and support.
• Assist in achieving sales targets and upselling products.
• Conduct one-on-one bridal appointments.

Skills

Customer service

Sales orientation

Communication

Organizational skills

Team management

Job description

We are Made with Love Bridal, an Australian luxury bridal brand known for our effortlessly chic, quality, and distinctly personable bridal experience. We are an internationally recognised, family-owned business with 8 MWL boutiques and more than 160 Stockists worldwide.

We are looking for an Assistant Manager for our MWL London Flagship Boutique. We are looking for a passionate, motivated & highly organised person who will thrive in a fast-paced environment, work well under pressure and is passionate about sales and providing exceptional customer service; a responsible and proactive individual to work alongside our boutique manager, assisting with admin, daily boutique tasks, and sales driven while providing a memorable experience to your brides.

This role is part-time, 5 days a week (including at least one weekend day!), with a competitive salary for the right candidate, and commission.

What you will be doing

• Provide exceptional customer service, assist with handling complaints, and ensure a positive bridal experience.
• Assist in achieving sales targets, upsell products, and stylist coaching.
• Support manager in training, meetings, and overseeing staff performance.
• Conducting one-on-one bridal appointments and providing exceptional customer service to our brides daily.
• Developing genuine relationships with each bride.
• Providing outstanding after-sales service to our brides via email and phone.
• Ensuring the boutique always has exceptional presentation, including cleanliness and merchandising; monitor stock levels, assist with ordering samples.
• Managing appointment bookings and general boutique administration.
• Achieving sales targets and managing overall boutique sales.

About you

• You are meticulous with impeccable attention to detail
• A strong passion for fashion and bridal
• Proven experience in a leadership role, demonstrating strong organizational, communication, and team management skills.
• Experience in a retail environment (luxury or bridal experience is a plus)
• Have a passion for making the bride’s dreams become a reality!
• Results-driven and sales-oriented with a proven track record of success

The Important bits

• Full time, 5 days a week (Saturday or Sundays are a must!)
• Boutique based in Whitechapel, London.
• Competitive salary plus generous commission
• Be a member of a young, highly passionate team in a growing business that is expanding both nationally and internationally.