Assistant Manager

JD Sports Fashion Plc; Basingstoke; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading sports retail company in Basingstoke is seeking an Assistant Manager to support store operations and drive sales. You will manage a team, analyze performance metrics, and maintain excellent customer service. Ideal candidates have supervisory retail experience, strong leadership skills, and a passion for retail. Competitive benefits include a 30% employee discount and quarterly bonus schemes.

Benefits

Quarterly discretionary bonus schemes

30% employee discount

Discounted Gym memberships

Qualifications

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience coaching and developing individuals.

Responsibilities

• Support the Store Manager in effectively running all store operations.
• Create a positive team culture through recruiting and training.
• Analyse sales data to make informed decisions alongside the Store Manager.

Skills

Leadership

Communication

Sales analysis

Customer service

Job description

Role overview

We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unrivalled service.

Responsibilities

• Support the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Set clear sales goals, track performance, and evolve processes to ensure continuous store growth.
• Create a positive team culture through recruiting, training, and continuously developing staff. Build a motivated, high-performing team to increase the chances of store success.
• Analyse sales data and financial reports to make quick, well-informed decisions alongside the Store Manager, identifying and responding to opportunities—operationally and commercially.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPI’s

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including, but not limited to, Units, Conversion, ATV, and UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee engagement results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience in analysing KPI data to make commercial decisions.
• Keen eye for detail and commerciality; previous experience in visual merchandising is advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Quarterly discretionary bonus schemes
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through TELUS Health
• Health cash plans
• Wide range of internal development courses and access to apprenticeships and accredited qualifications (England Only)
• Company Sick Pay scheme
• Discounted Gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks and opportunities to volunteer with JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance