Assistant HR Operations Manager

Zendbox Ltd; United Kingdom; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading ecommerce warehouse in the UK is seeking a motivated HR professional to support its operational teams. Responsibilities include leading recruitment, managing onboarding, and supporting performance management. The ideal candidate will have experience in a high-volume operational environment and strong communication skills. This role offers a competitive salary of up to £36,000 and opportunities for career progression within the company.

Benefits

Competitive salary up to £36,000

32 days holiday including bank holidays

Company pension scheme

Career development and ongoing training

Qualifications

• Experience in a fast paced, high volume warehouse or operational environment.
• Previous HR or people management experience.
• Ability to manage absence processes effectively.

Responsibilities

• Lead recruitment for warehouse and operational roles.
• Manage onboarding and induction processes.
• Support training plans and performance review cycles.

Skills

Communication skills

Organizational skills

Resilience

Influencing abilities

Analytical skills

Job description

Overview

We are seeking a motivated and ambitious HR professional to support our Human Resources, Operations and Resource Management teams. This role plays a key part in the smooth running of our warehouse operation by leading recruitment, onboarding, training, performance management, absence management, workforce planning and overall people development.

Sitting at the heart of a fast paced, high growth ecommerce warehouse, you will help drive performance, quality and efficiency while supporting the development of our operational teams. If you are proactive, people focused and passionate about delivering results through strong workforce and resource management, we want to hear from you.

Key Responsibilities

People Operations

• Lead recruitment for warehouse and operational roles
• Manage end to end onboarding and induction processes
• Maintain accurate employee records, contracts and HR documentation
• Support training plans, skills development and performance review cycles
• Support managers with disciplinary, grievance and capability cases
• Lead absence management, including monitoring attendance, generating reports, conducting return to work meetings and supporting managers with long term or repeated absence cases
• Respond to day to day HR queries from employees and managers
• Assist with HR reporting, compliance tasks and payroll support

Performance, Resource and Operational Support

• Monitor performance data and work with managers to achieve operational targets
• Produce labour planning using existing software and forecasts aligned to operational demand
• Ensure timesheet accuracy and support scheduling requirements
• Promote a positive workplace culture focused on communication, wellbeing and accountability
• Uphold safety, compliance and best practice across the warehouse environment

Requirements

• Experience in a fast paced, high volume warehouse, fulfilment or operational environment
• Previous HR, people management or resource planning experience
• Strong communication skills with the ability to influence, coach and support managers
• Excellent organisational and documentation skills
• Experience managing absence processes, including return to work meetings and attendance improvement plans
• Ability to analyse people, performance and labour data to support decision making
• Proactive, resilient and comfortable working in a dynamic environment
• Passion for people development, culture and continuous improvement

Benefits

• Competitive salary DOE up to £36,000
• Career development and ongoing training
• 32 days holiday including bank holidays
• Company pension scheme
• Supportive, collaborative and high-performance culture
• Career Progression

At Zendbox, we are committed to developing talent from within. As the business continues to grow, there will be opportunities for progression across our operations, HR and resource management functions.

For strong performers, this role can progress to:

• HR Operations Manager
• People and Performance Manager

We invest in leadership development, Lean training and cross functional exposure to support long term growth and help every leader reach their full potential.