Assistant Housekeeping Manager Maternity Cover

Marriott International, Inc.; Thundridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global hotel chain is seeking a passionate Guest Experience Expert to join their team at Hanbury Manor. This role involves providing exceptional customer service, managing guest check-ins, and ensuring the cleanliness of the hotel. Candidates should have at least a year of relevant experience and possess strong problem-solving skills. This position offers competitive pay and various benefits, including extensive training and discounted room rates.

Benefits

Competitive Salary

28 days holiday including bank holidays

Discount in Cast Iron Grill restaurant

Extensive training opportunities

Complimentary meals on duty

Discounted room rates

Access to high street discounts

Qualifications

• 1 year of experience in a similar role.
• Basic computer skills.
• Strong mathematical skills.

Responsibilities

• Directs cleaning of guest rooms and public spaces.
• Completes housekeeping inspections.
• Ensures guest satisfaction.

Skills

Customer service skills

Flexibility

Problem-solving skills

Positive outlook

People-oriented

Job description

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Additional Information

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Job Number 25196921

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Job Category Housekeeping & Laundry

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Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom, SG12 0SD

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Schedule Full Time

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Located Remotely? N

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Position Type Management

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Job Summary

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Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood‑panelled libraries and cosy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

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Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

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Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.

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With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well‑crafted experiences for the discerning.

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We are looking for a passionate Guest Experience Expert Receptionist to join our wonderful team at Hanbury Manor.

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The impact you’ll make

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First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check‑out experience, you’ll make sure they leave us happy too.

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Key Duties Include

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• Process guest check‑ins, assigning rooms and activating room keys.
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• Co‑ordinate with Housekeeping to track readiness of rooms for check‑in and report any guest concerns.
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• Answer, respond to and process all guest calls, messages, questions or concerns.
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• Give guests information and directions regarding property and local areas of interest.
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• Process check‑outs and resolve any disputed charges.
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• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques.
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• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
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What We’re Looking For

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• A warm, people‑oriented demeanour
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• A team‑first attitude
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• Positive outlook and outgoing personality
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• Flexibility, problem‑solving skills, and multi‑tasking ability
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• The ability to stand, sit or walk for extended periods of time across a work shift.
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Benefits

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• Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
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• Discount in our Cast Iron Grill restaurant, Vardons, Spa, Golf
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• Length of service rewards
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• Monthly/yearly recognition schemes
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• Extensive training both internally and externally
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• World‑class career opportunities internationally within Marriott hotels tailored to your specific needs
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• Heavily discounted room rates for you & friends and family
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• Professional learning and development opportunities
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• Complimentary meals on duty
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• Complimentary dry cleaning - we want you to look smart and well‑groomed at all times
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• Complimentary use of Gym - because your well‑being is important
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• Annual parties, Christmas lunches, Summer BBQs and Easter celebrations
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• Pension scheme
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• Cycle to work scheme
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• Access to major high street discounts so you can treat your friends and family
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Key Responsibilities of the Role Include

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• Directs and works with associates to ensure property guestrooms, public space and associate areas are clean and well maintained.
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• Completes inspections and holds people accountable for corrective action.
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• Assists in ensuring guest and associate satisfaction while maintaining the operating budget.
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• The role oversees Housekeeping in a complex hotel operation in a grade 2 listed building.
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Professional Attributes, Skills & Experience

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• Experience – 1 year in a similar role.
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• Basic Computer Skills – uses basic computer hardware and software (e.g., word processing software, Internet browsers, etc.).
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• Mathematical Reasoning – demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work‑related issues.
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• Oral Comprehension – demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
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• Reading Comprehension – demonstrates understanding of written sentences and paragraphs in work‑related documents.
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• Writing – communicates effectively in writing as appropriate for the needs of the audience.
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Equal Employment Opportunity Statement

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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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