Assistant Business Manager

Dubizzle Limited; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty brand in Birmingham is looking for an Assistant Business Manager to drive financial results and provide exceptional customer service. The ideal candidate will have retail management experience, a passion for beauty, and strong people management skills. This full-time role offers structured career development and unique employee benefits, making it a great opportunity for growth within the beauty industry.

Benefits

Structured induction programme

Career development support

Exclusive product launches

Access to discounts and rewards

Life assurance and team incentives

Qualifications

• Experience in leading teams and driving performance to achieve sales targets.
• Strong understanding of customer service principles and ability to promote exceptional experiences.
• Ability to implement team development plans and provide constructive feedback.

Responsibilities

• Drive financial results in store to meet and exceed targets.
• Support the Business Manager in determining sales targets.
• Lead by example in promoting exceptional customer service.
• Coach team members to achieve Charlotte Tilbury standards.
• Maintain impeccable visual merchandising and hygiene standards.

Skills

Retail management experience

Passion for the beauty industry

Commercial acumen

People management experience

Strategic planning experience

Job description

Assistant Business Manager, Selfridges Birmingham

Full-time position

About the Charlotte Tilbury Beauty

Charlotte Tilbury Beauty was founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013. The brand has revolutionised the makeup industry by providing an easy-to-use, easy-to-choose, easy-to-gift range and continues to grow across markets, channels, and categories. It has become a global presence with operations in multiple markets and a large team behind the brand.

Today, Charlotte Tilbury Beauty is a global business delivering market-leading growth, innovative retail and product launches fueled by technology, with an internal culture of embracing challenges, disruptive thinking, collaboration, and shared success. The brand seeks extraordinary talent to help drive its ambitions.

About Your Role

The Assistant Business Manager is a true brand ambassador, reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving team performance through motivation. You prioritise customer experience in your leadership, and regularly explore new ways for the team to engage and satisfy customers. You collaboratively work alongside your Business Manager in supporting day-to-day operations on counter. You dare to dream it – and you dare to do it.

As a Assistant Business Manager you will

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

About you

• Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience.
• Strategic planning experience

Why join us?

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else, and you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our rewards platform allowing you to save money and gain discounts on items from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!