Assistant Branch Manager

U-Drive Limited; Poole; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A family-owned vehicle rental company in Poole is looking for a personable Assistant Manager to join their team. You will be responsible for engaging with customers, assisting with day-to-day operations, and leading the team to ensure excellent service. This role requires a full clean UK driving license and offers benefits such as 30 days annual leave, employee discounts, and company-sponsored training. Ideal candidates are hardworking and thrive in a dynamic environment.

Benefits

30 days annual leave

Employee discount on rentals

Company-sponsored training

Access to Employee Discount Program

Employee Assistance Program

On-site parking

Qualifications

• Full clean UK driving license required.
• Ability to work under pressure and meet deadlines.
• Demonstrated experience in team management and development.

Responsibilities

• Assist in achieving growth in Fleet, Revenue, and Profitability.
• Develop team members to support branch activity.
• Canvass local area for small business users.
• Provide sales leads to the Business Development team.

Skills

Customer service prioritization

Excellent communication skills

Ability to manage and develop a team

Resilience under pressure

Job description

U-Drive are recruiting for an upbeat and personable Assistant Manager to join our Friendly and close-knit team in Poole. Reporting directly to the Branch Manager, engaging with customers at the branch, and addressing any customer inquiries that may arise, as well as assisting the Branch Manager in the day to day running of the Branch. This is a great opportunity for someone with proven team management skills looking for a challenge.

About The Role

We have an exciting opportunity for an Assistant Manager to join our friendly and close-knit team in Poole. Reporting directly to the Branch Manager, this role involves working a 45-hour rota from Monday to Sunday, engaging with customers at the branch, and addressing any customer inquiries that may arise.

Role Responsibilities

• Assist in achieving year-on-year growth in Fleet, Revenue, and Profitability, while maintaining high fleet utilisation
• Contribute to the development of all team members, ensuring they are trained, competent, and motivated to support various aspects of branch activity, fostering a positive "Can Do" attitude
• Actively canvass the local branch area for small business users, establishing strong relationships based on reliability and service
• Provide valuable sales leads to the Business Development Management team when encountering opportunities for larger accounts
• Deliver effective account management to all locally assigned branch businesses, supporting the Business Development Management team with account management and feedback for both local and national businesses
• Ensure the branch consistently delivers excellent customer service

Requirements

The ideal candidate will be a hardworking individual who thrives in a dynamic and fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing a positive customer experience.

• Possess a full clean UK driving license
• Demonstrate the ability to prioritise customers, delivering high-quality service that meets customer expectations
• Have excellent telephone manners and communication skills
• Ability to work under pressure and meet deadlinesDemonstrate resilience in handling customer queries and complaints
• Ability to manage and develop others, leading, encouraging, inspiring, and supporting team members to realise their full potential

Benefits

• 30 days annual leave (inclusive of bank holidays), increasing with length of service
• Employee discount on U-Drive rental, including discounts for friends and family
• Company-sponsored training and development opportunities
• Access to the Employee Discount Program, offering savings on over 3,000 retailers
• Employee Assistance Program in partnership with Health Assured
• On-site parking where available

About Us

U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.