Assistant Boutique Manager | Stratford Westfield

Honey Birdette; Stratford-upon-Avon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury lingerie retailer in the United Kingdom seeks an Assistant Boutique Manager who will lead a team towards achieving sales targets and enhancing customer experiences. The ideal candidate will have at least 2 years of retail or hospitality experience, strong communication skills, and a passion for team development. This role includes responsibilities such as driving sales, raising customer satisfaction, and coaching team members. The company offers generous incentive programs and a playful work environment.

Benefits

Generous Retail Incentive Programs

Playful work environment

Career progression and training

Generous product discounts

Qualifications

• At least 2 years’ experience in retail or hospitality.
• Exceptional communication skills.
• Self-motivated and passionate about team development.

Responsibilities

• Drive and achieve sales and KPI targets.
• Raise customer engagement and satisfaction.
• Lead, coach, and provide feedback to the team.

Skills

Exceptional communication

Conflict management

Customer experience

Team leadership

Job description

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for a captivating leader to join our Hive!

About Honey B

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high‑end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence.

The Role

As the Assistant Boutique Manager, you will be empowering, enchanting and storytelling focused to lead your team of honeys towards achieving high commercial outcomes, guide best practice customer service, and encouraging of each honey’s individual characteristics.

To be successful in this role, you will possess the ability to be an exceptional communicator, knowledgeable on all the tips & tricks to build your team into a confident collaborative hive and drive positive red‑carpet experiences for all honeys (and/or their partners) visiting Honey Birdette - ensuring they never fall short of product to fulfil their honey b needs. xx

This role reports into the respective Boutique & Area Manager.

Key Responsibilities

• Driving and achieving sales and KPI targets across your Boutique.
• Raising customer engagement & satisfaction.
• Empowering and encouraging of honeys needs and guiding their exploration in a positive note.
• Leading, coaching and providing feedback to honey team.

Your Sweet Spots (About You)

• At least 2‑years’ experience in retail or hospitality environment
• Exceptional communication and an aching for providing an electrifying customer experience.
• Self‑motivated and passionate about your team’s development and setting them up for success.
• Lead with empathy, compassion and are open‑minded.
• Highly driven about the store success and passionate about the Honey B brand.
• Doesn’t shy away from conflict, is resilient, and able to manage expectations.
• Able to advise and direct communication with confidence.

Honey Benefits

• Generous Retail Incentive Programs: Fancy a pair of Louboutins? How about an overseas trip? Or maybe a share in 15K worth of a shopping spree for you and your winning boutique!
• A playful and empowering work environment
• Global Australian organisation | find us in AUS, UK, & USA
• Career progression and on‑going training opportunities
• Opportunity to participate in initiatives that can lead to incentives like money to spend on product, all the way through to overseas trips (yes honey, you read that right xx)
• Generous Product Discounts

We love you just the way you are, honey xx

Honey Birdette is an equal opportunity employer. Here at HB we value honeys of all shapes, sizes, ethnicities, and orientations - at the end of the day, we’re all lovers. If you’ve been longing for a workplace that’s fuelled by self‑empowerment & self‑love, please apply!

We can’t wait to meet you, honey .xx

* All applicants must be 18 years old to apply.

* This role requires willingness to work shifts in alignment with a retail environment