Assistant Accommodation Manager

Sanctuary Group; Glasgow; On-site; GBP 20,000; Part time

Job summary

A prominent accommodation provider is seeking an enthusiastic Assistant Accommodation Manager for Queen Margaret Residences in Glasgow. The role involves customer service at reception, supervising staff, and handling rent collection. Ideal candidates will have experience in customer service, excellent communication skills, and the ability to lead and mentor. The position is temporary, offering £19,707 per annum for 25 hours per week. A competitive benefits package is included, ensuring a supportive workplace for employees.

Benefits

25 days leave rising to 30 days

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work Scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Experience in a customer service background is essential.
• Proven ability to lead, motivate, and mentor staff.
• Ability to complete administrative tasks and problem solve.

Responsibilities

• Provide customer service at reception and welcome customers.
• Report maintenance issues and liaise for repairs.
• Collect rent and monitor the debtor list.
• Complete compliance checks per legislation.
• Supervise a team and promote staff development.
• Maintain relationships with customers and stakeholders.

Skills

Customer service experience

Excellent communication skills

Leadership and mentoring skills

Administrative task management

Proficiency in Microsoft Office

Job description

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Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Temporary Assistant Accommodation Manager

Queen Margaret Residences, Glasgow

£19,707 per annum

25 hours per week

Temporary position for up to 6 months

We are looking for an enthusiastic and customer focused individual for the role of Assistant Accommodation Manager based at Queen Margaret Residences, Glasgow

The role of Assistant Accommodation Manager will include:

• Providing customer service at reception, welcoming customers and providing a good first impression
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
• Collecting rent from customers and monitoring the debtor list
• Ensuring compliance checks are completed in line with legislation and policy
• Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
• Developing and maintaining excellent relationships with internal and external customers

Skills and experiences:

• Experience in a similar role in a customer service background is essential
• Excellent communication and customer service skills
• The ability to lead, motivate and mentor staff, providing clear guidance when needed
• Proven experience completing administrative tasks with the ability to problem solve
• Previous experience of Microsoft Office applications including Word, Excel and Outlook

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave rising to a maximum of 30 days (plus public holidays), pro rata
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools

Job Reference: 227138

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.