Apprenticeship Development Coach

Colchester Institute Enterprises Limited; Colchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

A regional educational institute in Colchester is seeking an Apprenticeship Development Coach to support apprentices in Electrical and Plumbing disciplines. Your role will involve mentoring, tracking progress, and ensuring successful completion of training milestones. Essential qualifications include a Level 2 proficiency in English and Mathematics. This position offers the chance to make a significant impact on learners' lives and support their professional growth.

Qualifications

• Minimum qualifications in English and Maths required.
• Experience in customer service required.
• Ability to build relationships with key stakeholders.

Responsibilities

• Provide hands-on support and coaching to apprentices.
• Manage sign-ups and guide apprentices through admin tasks.
• Monitor apprentice progress and track key milestones.
• Develop action plans for apprentices needing extra support.

Skills

Customer service orientation

Strong communication skills

Mentoring

Organizational skills

Education

Level 2 qualification in English and Mathematics GCSE

Job description

Join Colchester Institute – Where Your Career Makes a Difference

At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment.

Whether you're an experienced professional or just starting out, working with us means being part of a team that values innovation, inclusivity, and excellence. We are committed to nurturing talent and creating opportunities for continuous professional growth and development.

We are especially passionate about driving diversity and inspiring individuals from all backgrounds to thrive in careers across a wide range of sectors. This position is located within our Electrical and Mechanical Engineering department. By joining our team, you'll help shape the future workforce and make a lasting impact on the lives of learners.

Job Title: Apprenticeship Development Coach

About the Role – Supporting Apprentices in Mechanical and Electrical Services

In this role, you'll provide hands‑on support, mentoring, and coaching to a caseload of apprentices in the Electrical and Plumbing disciplines. Acting as a key link between the college, apprentices, and employers, you'll play a vital role in ensuring each learner stays on track and reaches their full potential.

You’ll work closely with stakeholders to monitor progress toward key milestones and ensure successful completion of End Point Assessments—all within the planned timeframe. Through regular reviews and check‑ins, you’ll identify any barriers to success early on and put in place clear, targeted action plans to overcome them.

Your role will also involve:

• Support apprentices and employers at every stage of the apprenticeship journey.
• Manage sign‑ups, offer guidance, and handle all key admin efficiently.
• Work closely with delivery teams to maintain top‑tier learning experiences.
• Track apprentice progress through regular reviews and key milestones.
• Identify learners needing extra support and connect them to resources.
• Develop and follow up on action plans for apprentices at risk.
• Champion safeguarding, equality, and health & safety in all interactions.
• Guide apprentices through Functional Skills and End Point Assessment prep.
• Keep systems like Smart Assessor accurate and fully updated.
• Drive quality, recruitment, and employer engagement efforts.
• Stay sharp through ongoing training, events, and CPD.

Essential Qualifications:

• Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O‑Level C or above / Level 2 Adult Numeracy or Literacy or equivalent

Essential Experience:

• Proven experience in a customer service role, with a strong track record of delivering outstanding service and upholding quality assurance standards.
• Demonstrated ability to effectively communicate and build relationships with employers and key stakeholders, both within and outside the organisation.

We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL.