Apprentice Customer Service Representative

Reflex Labels Ltd; Barwell; On-site; GBP 12,000 - GBP 20,000; Full time

Job summary

A leading printing and packaging company in Barwell is seeking an Apprentice Customer Service Representative. This role offers an exciting opportunity for individuals with no prior experience to enter the customer service field. You will be responsible for communicating with customers, managing orders, resolving complaints, and maintaining records. Full training will be provided, making this a great entry point into the industry.

Qualifications

• Excellent verbal and written communication skills for interacting with customers and colleagues.
• Exceptional ability to stay organised and manage multiple tasks in a fast-paced environment.
• Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
• Ability to work collaboratively within a team and independently manage accounts.

Responsibilities

• Serve as the primary point of contact for customers, responding to queries and processing orders.
• Efficiently prioritise and manage customer orders submitted via phone and email.
• Investigate and resolve customer complaints quickly and professionally.
• Complete daily data entry tasks and manage weekly stock sheets.
• Work closely with internal departments to meet targets and satisfy customers.
• Maintain accurate and thorough customer service records.

Skills

Strong Communication

Organisational Skills

Problem-Solving

Team Player

Job description

Apprentice Customer Service Representative

About Reflex Group

Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model.

Location

Barwell, UK

Position Type

Full-Time, Permanent

Shift Pattern

Monday to Friday, 8:30am – 17:00pm

Role Overview

Reflex Labels is seeking a self-driven and motivated Trainee Customer Service Representative to join our team in Barwell. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.

Responsibilities

• Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
• Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
• Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
• Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
• Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
• Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.

Required Skills & Experience

• Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.
• Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
• Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
• Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.

Full training will be given through apprenticeship scheme.