Apprentice Administration Assistant - Oncology & Haematology

Transformationunitgm; SHREWSBURY; On-site; GBP 15,000; Full time

Job summary

A leading NHS Trust in Shrewsbury is seeking a full-time Apprentice Administration Assistant to support the Oncology & Haematology Department. The role involves flexible administration across services including reception and appointments, requiring strong communication and basic computer skills. Candidates must have a minimum of 4 GCSEs and demonstrate a commitment to ongoing goals. This is an excellent opportunity to gain experience in a healthcare setting and work towards a Level 3 Business Administration Apprenticeship.

Qualifications

• Ability to prioritise and structure workload.
• Experience with patient administration systems preferred.
• Commitment to long-term goals demonstrated through various experiences.

Responsibilities

• Work flexibly across administrative services including reception.
• Support clinic preparation and office functions.
• Collaborate with the clinical team including Consultants and Nurses.

Skills

Communication skills

Team working

Basic computer skills

Education

Minimum of 4 GCSEs or equivalent A* - C (9 – 4)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Employer The Shrewsbury and Telford Hospital NHS Trust Employer type NHS Site The Royal Shrewsbury Hospital Town Shrewsbury Salary £14,722.50 as per Apprenticeship funding rules Salary period Yearly Closing 27/01/2026 23:59

Apprentice Administration Assistant - Oncology & Haematology

Job overview

The Oncology & Haematology Department at The Royal Shrewsbury Hospital are looking for a full-time Apprentice Administration Assistant to join a team of staff who support the administrative work necessary for the smooth running of the Centre.

The ability to prioritise and structure workload and present a calm and understanding approach at all times is key to this role. Excellent communication skills and the ability to be able to treat patients with empathy, dignity and respect is essential.

Basic computer skills are required. Previous experience of working with the hospital electronic patient administration system is preferred but training will be provided.

You will be given a fixed term employment contract for the period of 18 months. During this time, you will work towards your Level 3 Business Administration Apprenticeship. This role is full time, where you would be expected to complete 6 hours per week study.

Eligibility for this role:

• Can be any age post full-time education (16+)
• Cannot already be on an Apprenticeship or any Government funded training
• Cannot have a qualification at the same or higher level in the same vocational area. There needs to be significant new learning.
• Has been a UK resident for 3 or more years or meets the eligible and valid residency status and permission to work in the UK criteria

Main duties of the job

The post holder will work flexibly across all administrative services to meet service needs which will include reception, appointments, clinic preparation and all office support functions.

The post holder will need to be able to work 37.5 hours between the hours of 8am and 6pm and will work as part of a wider team including Consultants, Medical Secretaries, Nurses and Health Care Assistants. The post holder will be expected to cover administrative roles within both the Oncology and Haematology departments.

Working for our organisation

The Lingen Davies Centre and O'Connor Haematology Unit care for cancer patients within Outpatient clinics and Day Units delivering chemotherapy, immunotherapy and radiotherapy treatments. You will be working as part of an Administration Team that are caring, friendly and helpful in making a great first impression when patients / visitors arrive in the Departments. The Administration team play a vital role in supporting our Health Professionals to provide the very best care. The Department offers a fully supportive environment to work in with great opportunities to progress.

Detailed job description and main responsibilities

To be eligible for the apprenticeship, the postholder must meet the Apprenticeship funding rules:

• Can be any age post full-time education 16+,
• Cannot already be on an Apprenticeship or any Government funded training,
• Cannot have a qualification at the same or higher level in the same vocational area. (There needs to be significant new learning.)
• Needs to be eligible for funding by living in the UK for 3 years or more or fits criteria in funding rules
• Has been a UK resident for 3 or more years.

Or

Meets the eligible and valid residency status and permission to work in the UK criteria in Annex A of the linked funding document:

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

• Minimum of 4 GCSEs or equivalent A* - C (9 – 4) (including Maths and English Language or equivalent).
• Evidence of ongoing commitment to achievement of long-term goals (eg. Attainment of Duke of Edinburgh award, volunteering experience, part-time work experience)

Experience and knowledge

• Basic working knowledge of Microsoft Word, Excel and Outlook
• Paid or unpaid work experience demonstrating an ability to attend work on a regular basis
• Experience of team working

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

If you require the application form in an alternative format, please contact the Recruitment Team on 01743 492402.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badgesh3>

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Anchorage Avenue
Shrewsbury
Shropshire
SY2 6LG
Telephone [phone]