Airport Customer Service Agent

Unifi Aviation, LLC; Rochester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading aviation services provider based in the UK is looking for part-time Customer Service Representatives. The role involves assisting passengers with check-in, ticketing, and addressing queries. Candidates will benefit from paid training, flight privileges after 30 days, and comprehensive benefits for full-time employees. Applicants must be at least 18 years old and able to lift significant weight. This is a fantastic opportunity for those who want to start a career in aviation with a company committed to equal opportunity employment.

Benefits

Flight privileges after 30 days

Paid time off for full-time employees

Comprehensive Medical, Dental and Vision Insurance for full-time employees

401k for all employees

Exclusive discounts and wellness programs

Qualifications

• Must be at least 18 years of age.
• Must be able to obtain necessary airport credentials.
• Physical ability to lift 70lbs, push, pull, walk, and stand.

Responsibilities

• Provide customer service to passengers during check-in and boarding.
• Assist passengers with special needs and ensure safety procedures are followed.
• Handle ticketing and baggage service efficiently.

Skills

Customer service

Communication

Empathy

Education

High School diploma or GED

Job description

Date

Tuesday, January 13, 2026

Entity

State

New York

City

Base Pay Rate:

$ 16.00

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, P.M. shift

Part Time Days

Days of the week

Shift

Shift Start Time

Monday, Sunday A.M. shift 04:00am

Monday, Tuesday, Sunday A.M. shift 09:00am

Monday, Tuesday, Sunday P.M. shift 04:00pm

Requirements and Description

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

No experience is required . Paid training is provided for all new employees . Join our team and see where the flight benefits can take you.

Job Summary:

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing , check-in including boarding, baggage services, reservations, and any other queries or complaints .

Flight Privileges : Offered after 30 days for employees and eligible family members!

Weekly pay for hourly employees (could change it specific to the state e.g. CA)

Full time starts at 30 hours per week!

Paid time off (for full-time employees).

Comprehensive Medical, Dental and Vision Insurance (for full-time employees).

401k for all employees.

Exclusive discounts and additional wellness programs.

Job Duties:

A ssist passengers with a friendly welcome , through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance .

Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.

Direct passengers through Customs, Immigration, and Quarantine.

Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Push wheelchairs with passengers through all areas of the airport.

Adhere to all safety procedures and policies.

Perform other related duties as assigned within the appropriate skill , experience and, capabilities expected for this position.

Qualifications:

High School diploma or GED.

Must be at least 18 years of age.

Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements :

Must be able to c onstantly l ift up to 70lbs and more , push, pull, w alk , s tand, r each a bove s houlder, s toop, s quat, k neel, b end , reach out , and grasp ; and frequently climb , and c rawl.

Working conditions:

Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.

Must be able and open to work in outside weather conditions which may include severe seasonal elements .

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."