AI Technical Support Apprentice QA

Notjustlabcoats; Tewkesbury; On-site; GBP 18,000 - 25,000; Full time

Job summary

A technology solutions provider in Tewkesbury is offering an exciting apprenticeship opportunity for individuals eager to learn and develop their skills. Apprentices will gain hands-on experience supporting digital applications across various platforms. Key responsibilities include providing remote technical support, installing and configuring software, and assessing user needs. Ideal candidates should possess 3 GCSEs at grades 4+ and have a strong desire to help others. The role offers benefits such as additional training and free parking, with good future employment prospects.

Benefits

Additional training and ongoing support

Free parking

Qualifications

• Willingness to learn and develop new skills.
• Ability to work in a team-based environment.

Responsibilities

• Develop understanding of business processes and products.
• Provide technical assistance and troubleshoot systems remotely.
• Conduct system reviews and produce documentation.
• Install, configure, and test software applications.
• Evaluate user requirements and recommend solutions.

Skills

Eager to learn

Passionate about technology

Customer service

Communication skills

Problem-solving skills

Education

3 GCSEs (or equivalent) at grades 4+ (A-C)

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Job description

About Adapt IT:

Adapt IT is a trusted IT solutions provider delivering innovative technology services for people with disabilities, chronic illness, and specialist educational needs. We provide complete, through-life services that maximise independence through the effective application of technology for all aspects of a person’s life. We are a small family run business that loves everything technology and gaming.

About the role:

This is an exciting opportunity for someone eager to learn, passionate about technology, and dedicated to helping others. You will gain hands‑on experience supporting digital applications and systems, across Microsoft, Apple and Android ecosystem.

Responsibilities:

• Understand business, products, and technologies: Develop a strong understanding of our business processes, products, and technical environment.
• Maintain client systems via remote support: Provide technical assistance and troubleshoot issues remotely to ensure smooth system operations.
• Review systems and document findings: Conduct system reviews and produce clear, accurate documentation for internal use.
• Software setup and configuration: Install, configure, and test software applications to meet business requirements.
• Assess individual needs and recommend solutions: Evaluate user requirements and deliver tailored technical recommendations, including accessibility considerations for people with disabilities.

What we’re looking for:

• Eager to learn and develop new skills.
• Passionate about technology and digital solutions.
• Strong desire to help people and deliver excellent customer service.
• Good communication and problem‑solving skills.
• Able to work in a team‑based environment.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

9am – 5pm.

Benefits:

• Additional training and ongoing support.
• Free parking.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.