Aged Debt Collections Agent

Ruby Energy group; Fleetwood; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading energy supplier in Fleetwood is seeking a motivated Aged Debt Collection Agent to join their team. The role involves resolving aged debt balances, agreeing repayment plans, and ensuring excellent customer service is maintained. Candidates should possess strong problem-solving skills, a good telephone manner, and ideally have experience in debt recovery or collection. This is an opportunity to thrive in a supportive environment while contributing to the company's commitment to quality service.

Benefits

Buy & Sell Annual Leave Scheme

Company Pension

Employee Assistance Programme (EAP)

Free onsite parking

Employee Recognition Incentives

Qualifications

• Previous experience in debt recovery preferred but not essential.
• Experience in collection call handling.
• Ability to work autonomously as well as part of a team.

Responsibilities

• Proactively contact customers to discuss their accounts and outstanding balances.
• Collect debt by taking payments and agreeing suitable repayment plans.
• Maintain accurate and up-to-date customer records in line with company guidelines.

Skills

Target driven

Self-motivated

Strong telephone manner

Empathy

Problem-solving

Working knowledge of Microsoft Excel

Job description

We’re looking for a motivated and customer-focused Aged Debt Collection Agent to join our growing team. In this role, you’ll work directly with customers to resolve aged debt balances, agree repayment plans, and rehabilitate accounts all while delivering excellent customer service and operating within regulatory guidelines.

This is an ideal opportunity for someone who enjoys problem‑solving, building relationships, and working in a fast‑paced environment.

Benefits

• Working hours – Monday to Friday
• Buy & Sell Annual Leave Scheme
• Company Pension
• Referral program
• Free onsite parking
• Employee Assistance Programme (EAP)
• Employee Recognition Incentives
• Company events
• Monthly dress down days
• Tea & coffee facilities & On‑site Canteen
• Local discounts / benefits
• Early Finish Fridays

Key Responsibilities

• Proactively contact customers to discuss their accounts and outstanding balances
• Collect debt by taking payments and agreeing suitable repayment plans
• Resolve account issues including:
  • Credit adjustments and reissues
  • Direct Debit reinstatements
  • Meter reads
  • Change of Tenancy (COT) investigations
  • Opening move‑out tickets
  • LTD company searches and COT paperwork follow‑ups
• Identify reasons for non‑payment and adapt your communication and negotiation style accordingly
• Maintain accurate and up‑to‑date customer records in line with company guidelines
• Build and maintain positive customer relationships, securing timely payments and rehabilitating accounts
• Proactively review customer accounts to identify potential future issues and liaise with internal departments to resolve them
• Provide detailed account reviews on aged debt
• Escalate accounts to third‑party partners when required
• Ensure all activity is compliant with internal processes and regulatory standards

Qualifications and Requirements

• Previous experience in a debt recovery preferred but not essential
• Experience within the energy/ utilities sectors would be beneficial
• Experience in collection call handling
• Target driven and self‑motivated to succeed
• Patience, empathy and commitment to providing the best customer care and quality service
• Strong telephone manner
• Working knowledge of Microsoft Excel
• Self‑starter and able to identify & develop solutions
• Driven by a desire to make improvements
• Experience of working in a fast‑paced environment
• Able to work on own initiative
• Logical and methodical approach to problem solving
• Able to work autonomously as well as part of a team
• Ability to communicate with other departments.

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

Our Journey

Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.

Be part of our bright future and chat to Ruby today!