Aftersales Sales Specialist: Elevate Service & Upselling

Bowker Motor Group; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An automotive service provider in Bolton seeks an Aftersales Sales Specialist to enhance aftersales revenue by delivering exceptional customer service. The role includes proactive customer engagement, acting as a liaison between customers and technicians, and promoting additional services. A passion for customer service, strong communication skills, and experience in sales are essential. The position offers a competitive salary, professional development, and various employee benefits, including additional holiday on your birthday and pension contributions.

Benefits

Competitive salary plus bonus

25 days holiday

Additional day's holiday on your birthday

Company pension scheme

Death in Service policy

Qualifications

• A passion for delivering the highest level of customer service.
• Previous experience in automotive sales is an advantage.
• Full UK driving licence is required.

Responsibilities

• Maximising aftersales revenue through proactive customer engagement.
• Act as the liaison between customers and technicians.
• Assess vehicle service needs and recommend maintenance.

Skills

Customer service

Sales experience

Interpersonal skills

Self-motivation

Communication skills

Tools

CRM software

Microsoft Office

Dealer management systems (DMS)

Job description

An automotive service provider in Bolton seeks an Aftersales Sales Specialist to enhance aftersales revenue by delivering exceptional customer service. The role includes proactive customer engagement, acting as a liaison between customers and technicians, and promoting additional services. A passion for customer service, strong communication skills, and experience in sales are essential. The position offers a competitive salary, professional development, and various employee benefits, including additional holiday on your birthday and pension contributions.