Aftersales Manager - Lead Service & Customer Excellence

Lithia; Tonbridge; On-site; GBP 70,000 - 84,000; Full time

Job summary

A leading automotive retailer in Tonbridge is looking for an Aftersales Manager to lead their Service Department. You will ensure high-quality service and support the team in meeting targets. The ideal candidate will have a background in workshop management and a passion for excellent customer service. Offering competitive earnings of up to £84,000 OTE along with a company car and attractive benefits. Join us to be part of a forward-thinking team committed to transforming personal transportation.

Benefits

Company car

Pension

Life assurance

Health care

33 days holiday

Company discounts

Qualifications

• Experience running a successful workshop or parts department.
• Able to motivate a team in a target-driven environment.
• Strong knowledge of consumer and vehicle legislation.

Responsibilities

• Ensure warranty and repair work adheres to standards.
• Manage department budgets and profitability.
• Lead the Service Team to exceed performance targets.
• Maintain health and safety processes.

Skills

Leadership

Customer service

Business acumen

Workshop management

Job description

A leading automotive retailer in Tonbridge is looking for an Aftersales Manager to lead their Service Department. You will ensure high-quality service and support the team in meeting targets. The ideal candidate will have a background in workshop management and a passion for excellent customer service. Offering competitive earnings of up to £84,000 OTE along with a company car and attractive benefits. Join us to be part of a forward-thinking team committed to transforming personal transportation.