Aftersales Advisor - Toyota

Snows Group; Paignton; On-site; GBP 27,000 - 36,000; Full time

Job summary

An established automotive retailer in Paignton is seeking an Aftersales Advisor. You will be responsible for coordinating service activities and delivering excellent customer service while maintaining workshop efficiency. The role offers full training, a competitive salary of £27,000 - £36,000 OTE, and benefits like 30 days holiday and life assurance.

Benefits

30 days holiday

Birthday day off

Discounted MOTs and services

Life Assurance

Contributory pension scheme

Employee Assistance Programme

Qualifications

• Ability to plan and organize to meet deadlines.
• Maintain good quality of work.
• React positively to changes.

Responsibilities

• Co-ordinate service activities between customers, parts, and technicians.
• Provide detailed estimates for repairs.
• Ensure accurate parts ordering and handling.

Skills

PC literate

Organizational skills

Attention to detail

Customer service

Job description

Location Paignton - Torbay Region Devon Category Toyota - Paignton (STPa)
(Service) Vacancy Type Permanent/Full Time Salary £27,000 - £36,000 OTE Competitive Salary (Uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. Due to continued success, we are currently on the lookout for an Aftersales Advisor to join our Snows Toyota dealership in Paignton.

Your day

As an Aftersales Advisor you will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products, services and parts.

Your day will include:

Understanding and qualifying the customer's service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.

• Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
• Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Aftersales Manager.
• Arranging where appropriate loan car/delivery or collection for customer.
• Co-ordinating workshop activity to deliver agreed work, updating the customer on progress including any additional works/costs and invoicing customers on completion of work.
• Collating and submitting warranty claims as per the manufacture’s requirements.
• Working as a full member of the dealership team to provide excellent customer service.

Have you got what it takes?

• PC, Microsoft, and web literate.
• Able to plan, organise self and meet agreed work deadlines.
• Attention to detail and maintains good, accurate quality of work.
• Able to react positively to organisational and market changes.
• Delivers a result and makes things happen.
• Delivers excellent customer service.

What is in it for you?

• Full training and support to help you immerse yourself in the role and Snows values
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, service, and parts
• ‘Recommend a Friend’ and ‘Introducing a Customer’ scheme
• Life Assurance benefit
• Snows contributory pension scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows
• Role dependant – tool box insurance

Hours of work:

Monday to Friday 08:00 - 17:30 (with 1 hour for lunch)
Saturdays 08:30 - 12:30 (1 in 3 rota)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

Important Consent Note

By clicking the “Submit Application” button, you are expressly giving your consent for us to retain and share your CV within the Snows Group. This is for the purpose of highlighting your details to other roles within the Group which may be suitable for you. As a result, you are giving your consent to receive verbal and email contact from Snows for the purposes of discussing our available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Thank you for applying to Snows.