Aftersales Advisor

Grange Motors (Swindon) Limited; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury automotive company in Chelmsford is seeking an Aftersales Advisor to guide guests through servicing and repairs, ensuring outstanding customer experiences. The role offers a salary of £40K OTE, performance bonuses, mental health support, and various employee perks including health discounts and a cycle-to-work scheme. Ideal candidates will have 2+ years in customer service and hold a Full Clean UK Driving Licence.

Benefits

Mental health support

Digital GP

Nutrition consults

Cycle to Work scheme

Discounts on MOTs and services

Gym and health discounts

Life insurance after 3 months

Qualifications

• 2+ years of customer service experience.
• Full Clean UK Driving Licence.

Responsibilities

• Act as a liaison between guests and the workshop.
• Explain faults, repairs, and solutions clearly.
• Promote helpful services and products.
• Maintain accurate records and communication.
• Handle guest concerns with empathy.

Skills

Customer service experience

Empathy

Communication skills

Organizational skills

Tech-savvy

Job description

Aftersales Advisor at Grange - Chelmsford

Grange has over 65 years of proud motoring heritage and is known for its association with the world's most prestigious automotive manufacturers, offering a premium experience that extends beyond the showroom.

Our dealerships are synonymous with high luxury and are strategically located across the UK, showcasing an impressive portfolio of brands, including Alpine, Aston Martin, Bentley, Corvette, INEOS Grenadier, JLR, Lamborghini, McLaren, Rolls Royce, and Triumph.

Grange is part of the Cambria Investments Holdings Group of Companies which includes Cambria Automobiles, Invicta, Motorparks and SOGO Mobility.

Join the journey #engageyourcareer

Your Role in the Fast Lane

As an Aftersales Advisor at Grange Chelmsford in Essex, you\'re the heartbeat of our Aftersales operation. You\'ll be the friendly face and the calm voice that guides our guests through servicing, repairs, and everything in between. No two days are the same – and that\'s just how we like it!

What You'll Be Doing

• Be the go-to liaison between guests and the workshop – smooth, seamless, and always smiling.
• Explain faults, repairs, and solutions in a way that makes sense and builds trust.
• Promote services and products that genuinely help our guests.
• Keep our systems sharp – accurate records, clear communication, and top-notch compliance.
• Handle guest concerns with empathy and a solution-driven mindset.
• Play a key role in the day-to-day buzz of our business.
• Salary of £40K OTE including a performance bonus
• Mental health support, digital GP, nutrition consults – and yes, your family can benefit too!
• Cycle to Work scheme – because we care about your health and the planet.
• Discounts on MOTs, parts, service, and sales – including family perks!
• Gym, health, and wellbeing discounts
• Vehicle flexi-lease scheme with SOGO Mobility
• Life insurance after 3 months

Who You Are

• A confident, ambitious individual who thrives on delivering unforgettable guest experiences.
• Empathetic, organised, and a natural communicator.
• Experienced in customer service (2+ years) and ready to bring the passion.
• Tech-savvy and process-driven.
• Holder of a Full Clean UK Driving Licence.

Ready to Shift Gears?

We’re at the top of our game – and we want you on our team. Visit www.grange.co.uk/careers to hear from our associates and apply today!

Grange and Cambria Automobiles are equal opportunities employers. Your data will be held in line with the General Data Protection Regulations 2018.

For further information, please review our Data Privacy Notice at www.cambriaautomobiles.com.