Advice Line Co-ordinator

Food Alert Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food safety consultancy in Greater London is looking for a dynamic individual to support their Advice Line service. In this role, you will assist with triaging queries, managing incident reports, and liaising with clients. The ideal candidate will possess strong customer focus, excellent interpersonal skills, and proficiency in Microsoft Office. This position offers an opportunity to work in a vibrant environment and contribute to positive change within the industry.

Qualifications

• Strong customer focus and excellent relationship-building skills.
• Able to work independently or as part of a team.
• Proficient in Microsoft Office, particularly Word and Excel.

Responsibilities

• Support the Advice Line service, responding to queries.
• Manage accident and incident reports and liaise with client sites.
• Provide reports on Advice Line activity and related cases.

Skills

Customer focus

Interpersonal skills

Analytical skills

Proficiency in Microsoft Office

Tools

Salesforce

Job description

Join our passionate friendly team today!

DOE

Ongoing

Location: London

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Job Specification

• To support the Advice Line service, responding to both phone and email queries or escalating more technical queries to Food Alert Technical personnel, as relevant.
• To triage/manage accident and incident reports and liaise with client sites, ensuringaccuratereport completion, action close out and escalation of high-risk cases.
• Reporting of client RIDDOR accident and incident cases to the HSE as relevant.
• Ensuring review and completion of accident & incident and alleged food poisoning cases in line with internal procedures and KPI’s.
• To manage assigned allegations of food poisoning as logged on the online compliance platform by clients, liaising with client sites ensuring comprehensive investigations and escalation of high-risk cases.
• Collation of alleged food poisoning evidence asrequired, especially in relation to potential outbreaks.
• Collation of food poisoning investigation outcome letters for approval by clients and subsequentdistribution to complainants.
• Management of relevant client Environmental Health enforcement reports, collating evidence of action completion and liaison with Local Authority Environmental Health departments, on behalf of client sites.
• Collation of Food Hygiene Rating Scheme re-rating reports on behalf of client sites.
• Escalation of client Food Hygiene Rating Scheme reports to Food Alert Technical personnel to investigate potential appeal opportunities.
• To provide reports on Advice Line activity and related cases on a predetermined basis.
• Ability to assess & analyse data/information and draw relevant conclusions, plus makeappropriate recommendations.
• Able to draft, with accuracy,internaland client-facingreports,clientand customerletters,identifyerrors, organise workload efficiently/effectively.

Person Specification

• A strong customer focus and excellent relationshipා building skills
• Excellent interpersonal skills
• Strength of character and the ability to achieve positive change
• Ability to work as part of a team and independently when needed
• Willingness to learn and develop
• Be proactive and ready for a challenge
• Working in an administrative role
• Used to working in a fast-paced environment and switching between a variety of tasks
• Proficient in Microsoft Office, primarily Word and Excel
• Experience using Salesforce and AI in a professional setting desirable but not essential

Apply Now

If you are passionate about hospitality and interested in joining an industry-leading team, apply with your details below today!