Admissions Supervisor

West Midland Safari Park; Bewdley; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A popular UK wildlife attraction in Bewdley is looking for an Admissions Supervisor to oversee the admissions team and ensure smooth operations. The ideal candidate will have strong organizational and customer service skills, along with experience in a high-volume environment. Responsibilities include managing Admissions assistants, addressing guest inquiries, supervising guides, and promoting sales. Flexibility in working outside standard hours, including weekends and bank holidays, is essential. The role includes a range of exciting perks and benefits.

Benefits

WMSP Annual Pass for family and friends

35% Discount in retail and catering outlets

24 Hour access to an online doctor

Counselling access

Free onsite parking

Qualifications

• Experience working in a high-volume customer environment.
• Ability to manage and organize a team effectively.
• Flexibility to work outside of standard hours, including evenings and weekends.

Responsibilities

• Organize and manage Admissions assistants for effective operations.
• Handle guest inquiries and complaints.
• Supervise mini bus tour guides and handle cash transactions.
• Promote VIP Experiences and Annual Passes.

Skills

Strong customer focus

Organizational skills

Supervision experience

Job description

Overview

Posted Monday 2 February 2026 at 01:00 | Expires Tuesday 3 March 2026 at 00:59

Hours: Up to 37.5, dependent on the needs of the business

Work pattern: Including weekends, bank holidays and evenings

West Midlands Safari Park are currently recruiting for the position of Admissions Supervisor.

This exciting role covers a wide range of tasks including; daily organisation and management of the Admissions assistants to run a smooth and effective 7-day week function, receive incoming calls and deal with enquiries, management of mini bus tour guides, process transactions, respond to queries and service guests needs, handle guest complaints, cash handling and processing group bookings accordingly. This role also includes our VIP Experience kiosk, where you will be promoting and encouraging sales of VIP Experiences and Annual Passes including the benefits of membership.

Responsibilities

The text above describes the role and its duties, including managing Admissions assistants, handling inquiries, supervising guides, processing transactions, responding to guest needs and complaints, cash handling, and promoting VIP Experiences and Annual Passes.

About you

The ideal candidate will need to be highly organised with demonstrative skills, have a strong customer focus and have experience working in a high-volume customer environment, whilst supervising the work of others.

You will need to be flexible in your approach to work outside of standard business hours, including weekends, bank holidays and evenings.

As well as benefiting from workingin aunique and beautifulsetting, you’ll also receive a range of additional perks to employment including:

Benefits

• WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
• 35% Discount in our retail and catering outlets and off park special events.
• 24 Hour access to an online doctor and access to online prescriptions.
• Counselling access.
• Free onsite parking.

What we are

West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.

In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs.

In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.

What we do

Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime.

Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond.

Our brand and our team members live by our core values. We’re passionateand work with a sense oftogetherness, always striving to beprogressive,withpreservationat the heart of everything we do, all while creatingunforgettableexperiences.

Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.