Administrator

Just Group plc; Reigate; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prominent UK retirement expert seeks an Administrator in Reigate. The successful candidate will deliver exceptional customer service and administrative support, ensuring customer outcomes are a priority. Responsibilities include processing tasks, resolving enquiries, and organizing work effectively. Ideal candidates have customer service experience and GCSE qualifications in English and Maths. The role offers hybrid working with excellent progression opportunities, competitive salary, and comprehensive benefits, including leave and bonus schemes.

Benefits

Competitive salary

Pension scheme and life assurance

25 days annual leave plus an additional day for birthday

Private medical cover

Generous bonus scheme

Employee assistance helpline

Access to Headspace app

Qualifications

• Previous experience in customer service or administration is required.
• Strong emphasis on delivering excellent customer service.
• Educated to GCSE level or equivalent.

Responsibilities

• Process administrative tasks in compliance with company standards.
• Respond efficiently to customer enquiries.
• Resolve customer concerns independently.
• Organize work effectively to meet objectives.
• Provide excellent customer service at all times.

Skills

Customer service experience

Excellent verbal and written communication skills

Organizational and planning skills

Attention to detail

Strong interpersonal skills

Education

GCSE level or equivalent in English and Maths (grade C or above)

Job description

Reigate (Hybrid – minimum 50% of your time in office)

Full time, 35 hours a week

Due to expected and exciting growth Just Group are excited to offer an opportunity to join our Customer Services team as an Administrator within our Retail division

As an Administrator, your primary responsibility will be to provide exceptional customer service and administrative support to our valued customers, partners, and external parties. You will always prioritise achieving the best customer outcomes. We actively encourage applications from individuals of all backgrounds and experiences, as we believe in building diverse and inclusive teams.

We have a flexible hybrid working policy, meaning that you will spend 50% of your time in the office and we’ll provide all the necessary IT equipment to work from home

You’ll receive comprehensive training, and your Team Leader will ensure you have all the support required to excel in your role.

About Just

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Key Responsibilities

• Efficiently and accurately process administrative tasks in compliance with company standards and procedures.
• Deliver prompt and efficient responses to customer enquiries, whether by inbound or outbound calls, emails, or post.
• Take ownership and responsibility for resolving customer concerns.
• Organise and plan your work effectively to achieve team and personal objectives
• Provide excellent customer service to both internal and external customers at all times.
• Undertake additional duties, such as returning original documents to customers, as required.

Skills and Experience

• Previous experience in customer service or administration, with a strong emphasis on delivering excellent customer service
• Educated to GCSE level or equivalent, with a focus on English and Maths (grade C or above)
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Good organisational and planning abilitiesKeen attention to detail and accuracy

If you have administration skills and a commitment to providing outstanding customer service, this is the perfect opportunity for you.

Our behaviours

At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

What’s in it for you

• A competitive salary, pension scheme and life assurance
• 25 days annual leave plus an additional day on us for your birthday
• Private medical cover and income protection, just in case
• A generous and highly achievable bonus scheme
• Opportunities to progress your career in‑role and within the company
• Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
• A variety of employee funded benefits available via our online benefits portal
• Plus, several additional purchase options available for you and your loved ones
• Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
• We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in‑person assessment.