Administrator

NHS; Grimsby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large healthcare provider in Grimsby is seeking an Administrator. The role involves managing administrative tasks to support high-quality patient care and effective communication within teams. Ideal candidates will have outstanding people skills, experience in a patient-facing environment, and be flexible in a dynamic healthcare setting. Responsibilities include managing social media communications, overseeing patient records, and supporting various healthcare teams. This position offers a supportive and collaborative work environment.

Qualifications

• Experience in a patient/customer facing environment.
• Experience working in a GP Practice/Primary Care.
• Ability to develop personal relationships within groups.

Responsibilities

• Manage administrative processes for deceased patients.
• Support the palliative care Multi-Disciplinary Team.
• Handle patient record requests under Data Protection Act 2018.
• Manage social media presence and patient communication.

Skills

Outstanding people skills

Excellent communicator

Ability to handle sensitive information

Computer literate

Ability to work under pressure

Education

General education equivalent to GCSE

Job description

We are looking for Administrator. You will need outstanding people skills, a caring and compassionate nature, be an excellent communicator and have a desire to learn in this ever-changing environment. You will work closely with other teams within the Practice

To provide a comprehensive and efficient administrative service that supports the smooth operation of the practice and contributes to delivering high-quality patient care. This involves managing a wide range of administrative tasks with accuracy, professionalism, and attention to detail, ensuring compliance with practice protocols and regulatory requirements. The role is central to maintaining effective communication between patients, clinicians, and external partners, while promoting a positive patient experience and supporting the clinical team in achieving operational and care objectives.

Main duties of the job

Oversee and manage the entire process for deceased patients within practice systems.

Administration for the palliative care Multi-Disciplinary Team (MDT), ensuring meetings are organised and documented. Responsibilities include preparing and circulating agendas, accurately recording discussions and decisions.

Manage the Long Term Conditions (LTC) system to support patient care, including booking appointments from the LTC register using Ardens reports, reviewing patient records.

Handle patient record requests under Subject Access Requests, ensuring full compliance with the Data Protection Act 2018 and GDPR.

Assisting with scanning, read coding and summarising.

Handle all incoming practice emails and system tasks promptly and accurately, ensuring they are processed, prioritised.

Assign pathology results to the appropriate clinicians and ensure screening results are accurately filed.

Consistently follow established practice protocols to ensure accuracy and reliability in all administrative and clinical support tasks.

Managing the practices social media presence to ensure timely, accurate, and engaging communication with patients and the wider community. Responsibilities include creating and scheduling posts, responding to inquiries, monitoring engagement, and ensuring all content complies with NHS guidelines, data protection regulations, and the practices communication policies.

About us

The Roxton Practice is a large GP Practice and have 3 sites at Immingham, Weelsby View and Keelby. The Administrators are required to be highly motivated and flexible. The Roxton Practice highly values effective team working and is a supportive and understanding environment to be a part of.

Job responsibilities

We are looking for Administrator. You will need outstanding people skills, a caring and compassionate nature, be an excellent communicator and have a desire to learn in this ever-changing environment. You will work closely with other teams within the Practice

Person Specification

Experience

• Experience of working within the NHS Experience of working in a GP Practice/Primary Care Proven ability to work in a patient/customer facing environment
• Experience of working within the NHS Experience of working in a GP Practice/Primary Care Proven ability to work in a patient/customer facing environment
• Ability to develop and sustain personal relationships with a wide range of individuals and within groups Excellent oral, numerical and written skills Computer literate Understanding and acceptance of the need for strict confidentiality Ability to deal sensitively with members of the public Ability to judge the importance of information and respond accordingly Able to work under pressure and to agreed deadlines

Qualifications

• Good general standard of education equivalent to GCSE