Administration Support

Transformationunitgm; Eastbourne; On-site; GBP 20,000 - 25,000; Part time

Job summary

A mental health service provider in Eastbourne seeks an enthusiastic administrator to support their Wealden Neighbourhood Mental Health Team. The ideal candidate will possess strong communication and organisational skills while managing key administrative tasks and patient information. This role offers 18.75 hours of flexible work per week, focusing on providing valuable customer service and maintaining office systems, which is essential in a healthcare setting. The company values staff wellbeing and includes generous leave and discount schemes.

Benefits

Access to wellbeing and support programmes

Training and development opportunities

Discount schemes for gyms, restaurants, etc.

Generous holiday entitlement starting at 27 days

Qualifications

• Experience of producing documents to a high standard of presentation.
• Proven experience of a range of secretarial procedures.
• Experience of maintaining office systems.

Responsibilities

• Provide administrative support to the mental health team.
• Update patient information and manage diary appointments.
• Cover reception duties as needed.

Skills

Excellent communication skills

Organisation skills

Teamwork

Proficiency in Microsoft Office

Education

NVQ 3 or equivalent

Good standard of secondary education; GCSE at Grade C or above or equivalent

Job description

We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.

At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.

We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.

We recognise that AI is becoming part of daily life and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.

We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.

Job overview

We are looking for an enthusiastic and dynamic person with excellent communication and organisation skills to provide administration support to the Wealden Neighbourhood Mental Health Team.

In this role you will be providing support to our clinicians, including updating patient information, creating diary appointments, transcribing clinical letters, sending prescriptions and correspondence to GPs and general administration duties. The role will also provide cover when needed to our reception team.

The ability to work as part of a team is essential and you will need experience of working in an office environment. Communication skills will also prove vital to the role as you will have contact with patients, health care providers and staff.

A good working knowledge of Microsoft Office applications is essential and previous experience working in a healthcare setting and using patient information systems would be advantageous.

The role is for 18.75 hours per week, days to be agreed. There will be some limited travel between our two bases, St Mary's Eastbourne and Millwood, Uckfield.

Main duties of the job

Main duties of the job

• To produce from audio and typed notes, word processed letters to a high standard of presentation and accuracy using appropriate Trust templates, in line with Trust guidelines.
• Updating patient information records, including amending contact details, inserting consent to share details and uploading of documentation.
• Provide general administration support including, photocopying and scanning documents, uploading information onto the patient information system, post duties and sending documents to Pharmacies and GP surgeries
• When required to cover reception, taking calls and transferring them to relevant service and or staff member, ensuring clear information is taken and forwarded.

Working for our organisation

The Wealden Neighbourhood Mental Health Team includes Psychiatrists, Nurses, Occupational Therapists, Psychologists, Support Workers and General Mental Health Practitioners. There are 11 administration staff supporting the service based at St Mary's Eastbourne and Millwood, Uckfield.

As a mental health trust, we place a huge focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.

You can expect to receive:

• Access to numerous wellbeing and support programmes
• Excellent supervision programmes, with ongoing opportunities for training and development
• Access to a host of discount schemes (inc. gyms, shopping, restaurants and cars)
• Generous holiday entitlement (starts at 27 days + bank holidays)

Detailed job description and main responsibilities

Please see job descriptions for full details of the main responsibilities of this role. Please contact the person detailed with any questions.

Person specification

See attached Job Description and Person Specification for full details.

Please contact Niki Sharp, Admin Team Lead with any questions you may have regarding the post. Contact Number: 07464 925007

Qualifications

• NVQ 3 or equivalent
• RSA 3 or equivalent experience and evidence of further practical experience or equivalent
• Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

• Proven experience of a range of secretarial procedures
• Experience of producing documents to a high standard of presentation with good accuracy
• Experience of maintaining office systems
• Experience of working as part of a team

SPFT is committed to building a workforce that reflects the communities we serve. We particularly welcome applications from people from Black, Asian and Minority Ethnic backgrounds and from disabled candidates, as these groups are currently underrepresented.

Successful candidates are normally appointed to the bottom of the pay scale unless previous NHS experience in a similar role can be evidenced.

SPFT takes its responsibilities for safeguarding children, young people and adults at risk very seriously. We expect all staff and bank workers to share this commitment and complete the relevant safeguarding training for their role.

If you have not heard from us within three weeks of the closing date, please assume your application has been unsuccessful. However, we’ll always do our best to keep you informed as we know how much time and care goes into applying for a role.

In the event of a high number of applications, we may close this vacancy early.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.