Admin Assistant

Avis Budget Group Inc.; City of Edinburgh; On-site; GBP 10,000 - 13,000; Part time

Job summary

A leading rental company in Edinburgh is seeking a proactive Administrative Assistant to support vehicle rental operations. This role includes conducting vehicle inventory checks, managing customer follow-ups, and performing various administrative tasks. The ideal candidate has strong organisational skills, excellent communication abilities, and experience in an administrative or customer service role. A friendly, customer-focused attitude is essential for success in this fast-paced environment.

Qualifications

• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Comfortable using online systems and digital tools.
• A friendly, customer-focused attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct and record daily checks of our fleet to ensure accuracy and availability.
• Complete digital documentation for rentals, returns, and fleet status updates.
• Call customers at the end of their rental period to gather feedback and ensure satisfaction.
• Respond promptly and professionally to customer inquiries and messages.
• Maintain and update online reports related to vehicle usage, maintenance, and availability.
• Assist with ad hoc administrative tasks to support the wider team.

Job description

Overview

Administrative Assistant – Vehicle Rental Operations

Location: Edinburgh Airport

Job Type: Part-time (20 hours per week)

Salary: 12,750£

About The Role

We’re looking for a proactive and detail-oriented Administrative Assistant to support our vehicle rental operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys customer interaction, and takes pride in keeping things organised and running smoothly.

Key Responsibilities

• Daily Vehicle Inventory: Conduct and record daily checks of our fleet to ensure accuracy and availability.
• Online Paperwork & Reporting: Complete digital documentation for rentals, returns, and fleet status updates.
• Customer Follow-ups: Call customers at the end of their rental period to gather feedback and ensure satisfaction.
• Email & Voicemail Management: Respond promptly and professionally to customer inquiries and messages.
• Fleet Reporting: Maintain and update online reports related to vehicle usage, maintenance, and availability.
• General Admin Support: Assist with ad hoc administrative tasks to support the wider team.

What We’re Looking For

• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Comfortable using online systems and digital tools.
• A friendly, customer-focused attitude.
• Ability to work independently and as part of a team.

Experience & Qualifications

• Previous experience in an administrative or customer service role preferred.
• Familiarity with fleet management or vehicle rental operations is a plus.
• Basic proficiency in Microsoft Office and online reporting tools.