Account Manager - Senior

Orange Business Services; Slough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital services company in Slough is seeking a Senior Account Manager to manage client relationships and drive sales activities. You will lead efforts to win new clients and work closely with existing accounts. The ideal candidate has 3+ years in telecom or IT sales with strong business acumen and excellent interpersonal skills. This position offers a flexible work environment with opportunities for professional development.

Benefits

Flexible working hours

Professional development opportunities

Health and well-being programs

Qualifications

• Minimum of 3 years of client-facing experience in the telecom or IT industry.
• Experience in high-level corporate sales of Managed and/or Integration services.
• Comfortable with C-level interaction.

Responsibilities

• Lead and own the sales activities to win new clients.
• Collaborate with a Client Executive on existing client(s).
• Develop a qualified pipeline of business opportunities.

Skills

Strong business and financial acumen

Client focused with strong interpersonal skills

Experience with consultative selling

Good understanding of telecoms and IT industries

Ability to innovate

Education

Degree in business administration or technology

Job description

Account Manager - Senior at Orange Business

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About Us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

As Business Developer, you lead and own the sales activities to either win a new logo (Greenfield) or to upsell into an existing account (Brownfield) in close collaboration with the Client Executive or any combination of the above (Hybrid). Business Developers are linked to a certain SVP, or a multitude of SVPs, and are accountable for developing and driving sales opportunities. You can also work horizontally across all Strategic Value Propositions (SVPs) and only focus on 100% Greenfield accounts. You will mainly, but not exclusively, work in collaboration with a Client Executive on existing client(s) to position, develop, and sell solutions that meet client business requirements and drive customer outcomes. You evangelize the Orange SVPs, Strategy, and Vision both to internal and external stakeholders and, when relevant, involve a peer BD when a need falls outside your remit.

Key Accountabilities

• Establish, maintain, and grow profitable business relationships within OB Clients and/or Greenfield Accounts to grow and win healthy business as New/Get or 100% New.
• Ability to find New/Get business opportunities and uncover compelling reasons for customers to buy.
• Have and grow a solid, qualified pipeline of well‑targeted opportunities with a high probability to win.
• Have an extended network within prospects/vendors/partners and/or have the skills/qualities it takes to acquire these.
• Collaborate and develop business with a diverse range of stakeholders with competing objectives within and across organizations.
• Have strict Sales discipline in keeping SFDC (CL) up to date with representative stage and accurate opportunity management related forecasting for business and resourcing purposes.
• Drive and follow up local lead generation campaigns – be a driving force in targeting new opportunities (Brownfield) and New Logos (Greenfield) through local campaigns together with Marketing/Partner Teams.
• Develop a New/Incremental Pipeline of opportunities to be qualified.
• Follow‑up Orange Business European Marketing campaigns.
• New leads coming from Marketing campaigns for further development and transform into qualified opportunities.
• Where applicable, closely collaborate with the European Sales Development Representatives (SDRs) to drive specific outbound lead generation campaigns.

Qualify And Develop Opportunities

• Gather customer/business requirements and assess competitive landscape.
• Set commercial strategy to maximize chances to win or qualify out early in the process.
• Engage with relevant customer stakeholders and/or in collaboration with Client Executive.
• Develop solutions with customer and partners in collaboration with Solution Leads and/or Experts.

Lead And Own The Creation Of Proposals

• Co‑ordinate and steer the bid team to the winning design defined disruptive and agile commercial strategy.
• Co‑ordinate and steer the solution team.
• Define a disruptive and agile commercial strategy on the opportunity.
• Own the internal commercial validation.
• Lead/own customer interaction on the opportunity/relationship (Brownfield/Greenfield).
• Present and defend proposals.
• Communicate value/strategy clearly and concisely and persuade others to support an idea, agenda or course of action.
• Adapt proposals as required in the customer engagement process.
• Lead complex commercial and legal negotiations with the customer if when/where needed.
• Work within multi‑disciplinary teams.
• If required, build complex offerings based on sound commercial, technical and legal practice.
• Maintain a strong business understanding of the SVP(s) you are responsible for, embodying expert‑level industry knowledge, anticipating industry disruptions and effectively communicating multi‑technology domain market developments and the impact of change.
• Use insights from multiple channels (customers, partners, professional networking, events) to spot and create new opportunities – have an extended network within prospects/vendors/partners and/or have the skills/qualities it takes to acquire these.
• Optimal customer intel/relationship and opening of opportunities/accounts.

About You

Knowledge and abilities

• Strong business and financial acumen skills with proven record of accomplishment in digital transformation.
• Business mentality, identify and hunt for new opportunities in existing accounts/new accounts.
• Good understanding of the telecoms and IT industries.
• Client focused with strong interpersonal & negotiation skills.
• Teambuilder, used to work with diverse cultures and work in a virtual matrix team environment.
• Able to innovate and find improved ways of doing things.
• Ability to sell complex projects that bring sustainable value for Orange Business and our customers.
• Comprehensive management experience, strong leadership skills and able to work under pressure.
• Passionate about the SVP(s) you are responsible for.
• Strategic thinker and able to act at CxO level.
• Experience with consultative selling approach.

Education, Qualifications And Certifications

• Degree in business administration or technology (or other relevant area), or equivalent relevant experience with a demonstrable commitment to self‑development.
• Ability to engage at all levels, including being comfortable with C‑level interaction.
• Languages: English as a minimum.

Experience

• Minimum of 3 years of client‑facing experience in the telecom or IT industry, depending on seniority level (or other equivalent area).
• Experience in high‑level corporate sales of Managed and/or Integration services.
• Experience in leading Sales/Solution Teams throughout a sales cycle.
• Passion and understanding of digital transformation and the adjacent business outcomes.
• Understand market trends, technical and business issues associated with the communication/IT industry.
• International projects and collaboration with diverse teams and clients from around the world.

What we offer

• Work in multi‑national teams with the opportunity to collaborate with colleagues and customers from all over the world.
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional development: training programs and upskilling/re‑skilling opportunities.
• Career growth: Internal growth and mobility opportunities within Orange.
• Caring and daring culture: health and well‑being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled‑friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.