Account Manager - Platform Services, UK & Europe

Mesh-AI Limited; City of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A dynamic live entertainment company in the UK is seeking an Account Manager - Platform Services to manage relationships with partners across Europe. The ideal candidate will have a background in live events or account management, strong commercial acumen, and excellent communication skills. You'll work closely with various teams to ensure partner satisfaction and achieve business objectives while contributing to a vibrant company culture.

Benefits

Unlimited paid holiday

Private health insurance

Coaching and CBT sessions

Classpass

Cycle 2 Work

Season Ticket Loan

Qualifications

• Proven experience in live events, account management, or the ticketing industry.
• Knowledge of how festivals, venues, and promoters work.
• High attention to detail and resourcefulness.

Responsibilities

• Manage partner relationships focused on revenue and satisfaction.
• Collaborate with teams to drive operational excellence.
• Track sales performance and deploy marketing strategies to maximize partner success.

Skills

Experience in live events

Account management

Commercial acumen

Fluency in English

Analytical problem solving

Job description

London

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for an Account Manager - Platform Services to join our Sales & Account Services Team. Our small and medium-sized partners are vital to DICE and our mission to get people out more, and have unique business needs. This newly created position will serve a dedicated book of business to a segment of DICE partners.

At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.

About the role

You’re joining a team responsible for managing our partner relationships in the UK and Europe, with a book of business potentially including accounts in the UK, Italy, France, Spain and Germany. You’re commercially minded, have expertise in the music industry and have knowledge of the live entertainment business. You will work with a book of 50-60 partners, spanning at least 2 territories.

You will be

The point of contact for a dedicated book of business focused on revenue, partner satisfaction and retention.

Partnering with Marketing, Field Operations, Fan Support and Client Success teams to drive operational excellence and manage on-site needs for events.

Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies.

Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy.

Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented.

Engaged in team collaboration to overcome ambiguity and achieve shared success.

You are

Passionate, humble and resilient

• Self-motivated and a team player

Actively responsible

A fan of music and culture

• Collaborative and confident communicator

Highly collaborative and confident communicator

• An analytical and curious problem solver

Organised, resourceful and efficient in balancing priorities

You’ll need

• Proven experience in live events, account management, or in the ticketing industry.

Business and commercial acumen.

High attention to detail and resourcefulness.

Knowledge of how festivals, venues and promoters work.

• Fluency in English; additional languages are a bonus.

About DICE

DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.

We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.

Unlimited paid holiday

Monthly DICE credits

Private health insurance with Vitality with tons of perks

Workplace pension with Penfold

Coaching and CBT sessions

Classpass

Summer Fridays

Eye Care Vouchers

Cycle 2 Work

Season Ticket Loan

We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.

Application process

Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

Accepted file types: pdf, doc, docx, txt, rtf

When did you first hear about DICE? *

What's the best live event you've been to? What made it so great? *

What excites you about this role and working for DICE? *

Tell us about one of the most complex accounts you've had to manage. How did you manage their complexities? *

Tell us a time when you had to problem-solve or troubleshoot at an event or in a high‑pressure situation *

What is your written and spoken level of any of the following? - German, Italian, Portuguese or Spanish

How did you hear about this job? *

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