Account Manager - Ireland

ALS Limited; Coventry; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global scientific company in Coventry seeks an Account Manager to manage and expand client partnerships. This role requires strong relationship-building skills and the ability to communicate effectively with clients. Responsibilities include conducting client reviews, resolving issues, and identifying service expansion opportunities. The ideal candidate has account management experience and a scientific background. Competitive benefits and a supportive work environment are offered.

Benefits

Annual Leave starting at 25 days

Car Allowance

5% STI Bonus

Recognition Awards

Learning/study support

Group Personal Pension Plan 6%

Private Health Care

Qualifications

• Proven account management experience in a client-facing role.
• Ability to influence and engage effectively at all levels.
• Highly organized with the capability to manage multiple projects.

Responsibilities

• Manage and expand client partnerships as the primary contact.
• Build long-term relationships with key clients.
• Conduct client reviews and site visits for satisfaction.

Skills

Relationship building

Communication skills

Negotiation

Commercial awareness

Microsoft Office

Education

Scientific or technical background

Tools

Microsoft Outlook

Job description

At ALS

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data‑driven insights to build a healthier future.

The Role

As an Account Manager at ALS, you’ll play a key role in managing and expanding our valued client partnerships. You’ll act as the primary contact for our clients, ensuring they receive exceptional service and support while identifying new opportunities to enhance collaboration and deliver sustainable business growth.

This is a dynamic and rewarding opportunity for someone with strong relationship‑building skills and a passion for environmental services, innovation, and commercial success.

The Day to Day

• Build and maintain long‑term, trusted relationships with key clients and projects.
• Act as the main point of contact, ensuring clear communication and swift issue resolution.
• Conduct regular client reviews and site visits to ensure satisfaction and alignment.
• Identify opportunities to expand services and increase loyalty within existing accounts.
• Lead engagement on significant client projects, ensuring a seamless experience.
• Proactively share new service offerings and innovations to support evolving client needs.
• Coordinate technical support and provide guidance on new services and online tools.
• Represent ALS at industry events, building networks and staying ahead of market trends.
• Share client and market insights with internal teams to support innovation and growth.

The Essentials

• Proven experience in account management or a client‑facing commercial role, ideally within the environmental services or laboratory testing sector (though not essential).
• A scientific or technical background (e.g., chemistry, microbiology) would be advantageous.
• Excellent communication skills, both verbal and written, with the ability to influence and engage at all levels.
• Strong relationship‑building and collaboration skills across teams and departments.
• Confident presenter with solid negotiation and persuasion abilities.
• Highly organised, able to manage multiple projects and meet tight deadlines.
• Commercially aware, self‑motivated, and capable of working independently.
• Competent in Microsoft Office and Outlook.
• Willingness to travel and attend client sites and industry events as required.

Our benefits include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Car Allowance
• 5% STI Bonus
• ‘Celebrating Success’ Recognition Awards
• Learning/study support
• Group Personal Pension Plan 6%
• Private Health Care

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain a valid working visa.

How To Apply

Please apply online and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.