Account Manager | Chadderton, Oldham

Barlows UK Ltd; Oldham; On-site; GBP 27,000 - 30,000; Full time

Job summary

A mechanical services company in Oldham is seeking a full-time Account Manager to oversee client relations and ensure a high-quality customer experience. The role involves coordinating engineers' schedules, managing inquiries, and maintaining communication with customers. The ideal candidate will have strong organizational skills and experience in a similar position. This position offers a salary between £27,000 and £30,000 per year, alongside benefits including holiday leave and career development opportunities.

Benefits

20 days paid holiday plus bank holidays

Additional loyalty holidays with service

Supportive working environment

Training and career development opportunities

Qualifications

• Experience in a similar role is essential.
• Excellent communication with customers and colleagues.
• Highly organized with strong attention to detail.

Responsibilities

• Respond to initial client inquiries via phone and email.
• Input engineers’ timesheets and compile daily reports.
• Liaise with operational staff and customers.
• Coordinate engineers’ work schedules.
• Ensure KPIs are monitored and met.

Skills

Time management

Communication skills

Attention to detail

Ability to work in a fast-paced environment

Competent with Microsoft Office

Education

A-Level or equivalent

Tools

Microsoft Office

Excel

Job description

Account Manager Salary: £27,000 – £30,000 per year Location: Oldham (Chadderton) Job Type: Full-time, Monday–Friday Work Location: In person Pay: £27,000.00 - £30,000.00 per year

Job Description

We’re looking for an experienced Account Manager to join our busy Mechanical/HVAC team. This is a full-time, office-based role at our Oldham office in Chadderton. You’ll play a key part in taking customers through their full journey, ensuring a smooth and professional experience from first contact through to job completion. Experience in a similar role is essential.

Responsibilities

• Respond to initial client enquiries via phone and email
• Input engineers’ timesheets and compile daily reports
• Liaise with operational staff and customers to maintain a high level of service
• Coordinate engineers’ work schedules
• Ensure KPIs are monitored, met, and updated
• Issue purchase orders and monitor job progress
• Update Excel spreadsheets, including use of formulas
• Compile job completion notes and prepare invoices
• Assist with wages and general administrative duties

Skills & Requirements

• Ability to work effectively in a fast-paced environment
• Excellent time management
• Strong communication skills with customers and colleagues at all business levels
• Competent with Outlook, Microsoft Office, Excel, and general computer systems
• Highly organised with strong attention to detail

Benefits

• 20 days paid holiday plus bank holidays
• Additional loyalty holidays with length of service
• Supportive working environment
• Training and career development opportunities

Schedule

• Monday to Friday
• Weekend availability if required

Commute/Relocation

Oldham: reliably commute or plan to relocate before starting work (preferred)

Education

• A-Level or equivalent (preferred)

Reference: AM/9F/CS