Account Manager

Elizabethardencareers; Canterbury; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global prestige beauty brand is seeking an Account Manager to work part-time (19 hours over 3 days). This role involves ensuring excellent customer service and managing a team to achieve business targets. The ideal candidate should be passionate about beauty, have strong customer service experience, and possess excellent communication skills. The position includes varied shifts, with the possibility of weekend work, and offers competitive salary and benefits.

Benefits

Competitive salary

Commission and performance-related incentives

Attractive product allowance and discounts

Coaching and development opportunities

Qualifications

• Proven experience in delivering exceptional customer service.
• Ability to motivate and lead a team towards achieving business targets.
• Strong communication skills for building effective relationships.

Responsibilities

• Manage and develop a high-performing team to achieve business goals.
• Ensure exemplary customer service and product knowledge on the counter.
• Promote the brand and drive profitability.

Skills

Passion for beauty and skincare

Customer service experience

Team motivation

Effective communication

Job description

Account Manager

Elizabeth Arden is a global prestige beauty company with an extensive portfolio of prestige beauty brands sold in over 120 countries. The company’s brand portfolio includes Elizabeth Arden skincare, colour, and fragrance brands. A legendary innovator and tireless entrepreneur, Miss Elizabeth Arden established the American beauty industry a century ago, opening the first Red Door Salon in New York on Fifth Avenue in 1910. Her entrepreneurial spirit and commitment to innovation, quality and excellence remain the soul of the company today. When you join Elizabeth Arden you will be part of a high energy team of people who are passionate about their work and committed to delivering results. Elizabeth Arden is about more than a beautiful career. It€,,s about being a voice in our business and being valued for who you are and what you do. No matter which area of the business you join, you will receive a great induction and feel part of a family.

About the OpportunityWe are looking for an Account Manager working 19hrs over 3 days. As an Account Manager you are the face Subway counter, ensuring exemplary customer service and product knowledge is delivered on counter each day. You will be responsible for managing, motivating and developing the team hardwood nine remotely boast to successfully achieve the accounts business plan and targets. Above all you must be passionate about leveraging all opportunities to promote the brand and build the business.

About You

• Show a real passion for beauty and skincare.
• Have proven experience delivering the kind of customer service we all love to receive.
• Be enthusiastic aboutÆ getting the best out of people, motivating others to deliver high standard of performance and creating the right environment to deliver results.
• Be passionate and confident in coaching, supporting and developing the team to build skills, competencies, ambitious goals and retail growth.
• Create new business insights turned into plans and actions to drive the counters KPI€,,s and profitability.
• Be an excellent communicator, building positive and effective relationships with colleagues, customers and management.

Benefits

• Part of a global company with strong heritage, reputation for great products and fantastic service.
• Fantastic coaching and development every step of the way, an excellent Red Door Academy and progression opportunities.
• Competitive salary, commission and performance related incentives, reward and benefit schemes and attractive product allowance and discounts.

Our Values

• Passionate – We always give our best, are passionate about winning and growing the business. We also celebrate our success.
• Energetic – We are eager to learn and make things happen. We work with enthusiasm and eager to deliver exceptional results. We promote an energetic and fun environment.
• Positive Attitude – We always strive to not only meet our customers€,, expectations but we do our best to go beyond their expectations. We go the extra mile because we want to make a difference and delight our customers.
• Family Spirit – We work together to succeed and win together. We share ideas, care and support each other. We show respect and value to all and do the right thing.

Recruitment Process

On the next screen you will be asked to complete on-line questions which will involve customer service situational judgement questions. If you are successful you will be invited for a telephone interview with HR, followed by a face-to-face interview with the line manager. Good luck with your application and we look forward to you joining the team!

Position is to work 3 days per week will include weekends and varied shift patterns.