Account Handler

The Ardonagh Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance broker in Manchester is seeking a Professional Indemnity Insurance Account Handler to support a designated client portfolio. You will build strong relationships, assist with client queries, and work collaboratively within a friendly team. The ideal candidate will have insurance industry experience and a strong focus on customer service. Generous salary, bonuses, and benefits are provided.

Benefits

Holiday entitlement of 26 days plus bank holidays

Career progression opportunities

CII or ACII qualifications

Pension scheme

24-hour mental health support

Paid volunteering day

The Spotlight Awards

Qualifications

• Experience in the professional indemnity sector is a plus.
• Must be proactive and show entrepreneurial spirit.
• Ability to provide excellent customer service.

Responsibilities

• Support a designated client portfolio as the first point of contact.
• Build strong relationships and assist with client queries.
• Work collaboratively with the team for client success.

Skills

Insurance industry experience

Customer service experience

Proactive and initiative-driven

Confidence in phone and email communication

Team collaboration

Honesty and integrity

Job description

Be among the first 25 applicants. Do you have experience working in the Insurance industry? We’re looking for the next great move in your career: an exciting new opportunity as a Professional Indemnity Insurance Account Handler within our friendly team based in Manchester.

Joining us as an Insurance Account Handler means you’ll work Monday to Friday (no weekends). Earn a basic salary relative to your experience plus a generous bonus structure, and receive all the great benefits of working with the UK’s largest independent insurance brokers.

So, what does the role of an Insurance Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and assisting with queries as they arise. This role is perfect if you love customer service or sales; relationship‑building with our clients will be the key to your success.

Requirements

• Insurance industry experience, ideally in the professional indemnity sector.
• Bring your best self to work every day to give our clients the best possible experience.
• Be proactive, use initiative, and show entrepreneurial spirit.
• Confidence to work with clients both on the phone and by email; customer service experience is important.
• Work well with your team, have a positive outlook, be engaging, collaborative, and resilient.
• Demonstrate honesty and integrity; essential within a financially regulated organisation.

Benefits

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service.
• Opportunity to progress your career across the Ardonagh family.
• Gain CII or ACII qualifications to boost your knowledge and career prospects.
• Pension scheme.
• 24‑hour support for physical and mental wellbeing.
• 1 paid volunteering day to give back to our communities.
• The Spotlight Awards, which shine a light on the brightest talent across our group.

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing.

So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us, including verifying your recent employment, address, credit history and a standard criminal record check.

Note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here to see our standard benefits page