Account Handler

The Ardonagh Group; Dudley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading independent insurance broker located in Dudley seeks an experienced Insurance Account Handler. You'll manage a portfolio of clients, ensuring top-tier service and support. Ideal candidates have a strong background in the insurance industry, excellent communication skills, and a positive attitude. The role offers competitive pay, hybrid working options, and opportunities for professional growth.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications support

Pension scheme

24/7 well-being support

Paid volunteering day

Spotlight Awards

Qualifications

• Experience in the insurance industry is essential.
• Ability to communicate confidently over the phone and face-to-face.
• Willingness to pursue qualifications like CII or ACII.

Responsibilities

• Manage a designated portfolio of clients.
• Deliver excellent customer service and build rapport.
• Support clients with their insurance needs.

Skills

Insurance industry experience

Positive, proactive attitude

Curiosity and willingness to learn

Confidence in communication

Collaborative spirit

Integrity and honesty

Job description

Join Our Friendly Team in Dudley as an Insurance Account Handler. If you’re experienced in the insurance industry and looking for a new challenge, we’ve got an opportunity to become part of the UK’s largest independent insurance broker right here in Dudley.

As an Insurance Account Handler, you’ll enjoy a Monday‑to‑Friday schedule (weekends off!), a competitive salary based on your experience, a generous bonus structure, and flexible/hybrid working options.

What You’ll Be Doing

You’ll be the go‑to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. Delivering excellent customer service and building rapport is key to this role.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn – we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face‑to‑face.
• A collaborative spirit and resilience to adapt in a fast‑paced environment.
• Integrity and honesty – essential in our regulated industry and valued in our culture.

What You’ll Get in Return

• 26 days holiday plus bank holidays.
• Career progression opportunities across our group.
• Professional qualifications to boost your career.
• Pension scheme for your future.
• 24/7 well‑being support.
• Paid volunteering day to give back to your community.
• Spotlight Awards to celebrate our brightest stars.

Ready to take the next step?
Apply today and one of our team members will be in touch.

#AIB #hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.