Account Director

SGS & Co; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Une agence de design et de marque est à la recherche d'un Directeur de compte pour rejoindre son équipe des services clients à Londres. Loin d'être un simple prestataire, vous serez un consultant stratégique, travaillant directement avec des clients prestigieux pour transformer leurs besoins en briefs actionnables. Vous apporterez une expertise dans le développement de la marque et le design stratégique, veillant à ce que les projets soient livrés avec excellence et dans les délais.

Benefits

25 jours de congés par an + un jour de repos supplémentaire

Plan de pension

Programme d'aide aux employés

Assurance-vie

Schéma des vélos en ville (Londres uniquement)

Programme de parrainage d'employés

Qualifications

• 8-12 ans d'expérience dans des rôles de service à la clientèle en agence.
• Connaissance des meilleures pratiques HR et financières.
• Capacité à établir des relations solides avec les clients.

Responsibilities

• Renforcer les relations avec les clients et comprendre leurs défis marketing.
• Agir en tant que consultant stratégique en design et marque.
• Créer une équipe de services clients performante.

Skills

Leadership d'équipe

Connaissance du développement de marque

Processus de design stratégique

Compréhension des processus d'art et d'impression

Orientation commerciale

Education

Diplôme en marketing, publicité, design ou domaine connexe

Job description

We’re the next generation brand and design agency: boutique in mindset, entrepreneurial in spirit, global in scale. Worldwide, we’re over 500 divergent talents, across 18 locations, united in a seamless end-to-end methodology with our parent company, sgsco. Our focus is on ‘adaptive’ delivery, the fuel that powers our clients to move fast, move forward and move confidently.

We are currently seeking an Account Director to join our Client Services team. Client Services are the voice of the client within Marks. You will help our client to shine by identifying and shaping the clients' business, brand and personal needs into actionable briefs, ensuring we deliver against them on time, on budget and with excellence.

In this role, you will have opportunity to work with an award winning team, and with our most prestigious and largest EMEA client, working directly with them and our team to shape and build 'jewel in the crown' brands globally.

Ideally, you will be an established Client Services leader, and use your knowledge of brand development and strategic design processes to add richness and value to every conversation and touchpoint.

This is a hybrid working role, and we are happy for the successful candidate to be based at either our Birmingham or London office.

In this role you will:

• Strengthen client relationships at the highest level, understanding their business plans and marketing challenges now and in the future –understanding the role Marks and sgsco can play, identifying and selling our services against our end-to-end capability.
• Act as a strategic design and brand consultant, drawing upon your considerable design and brand experience to inspire, add insight and best practice to every touchpoint
• Set the highest standard for yourself and the agency across: quality of brief, clarity of project plans, crafting engaging client presentations and robust project proposals
• Follow financial procedure. Own the accuracy of our forecast, sales tracker, accrual data
• Partner with the Client Service Director to establish profitable, realistic business plans, set achievable targets, ensure Marks delivers against its competitive pricing proposition
• Create a high-performing Client Services Team, seeking feedback and acting accordingly

You will have:

• 8-12 years experience within a Brand or Design/Packaging agency, in Client Service roles
• Understanding of HR and Financial best practice
• A degree or equivalent, in Marketing, Advertising, Design or related field
• Excellent brand development, life-cycle and strategic design process knowledge
• Strong team leadership, coaching mindset and influencing skills
• Strong understanding of design, artwork, print and manufacturing processes
• Commercial drive and focus

We will offer:

• 25 days holiday per annum + additional 'Me Day'
• Pension Scheme
• Voluntary SGS Europe Group Healthcare Scheme
• Life Assurance
• Health Assured Employee Assistance Programme
• City Bike Scheme (London only)
• Employee referral program

And of course, it goes without saying that we are committed to Diversity, Inclusion and Belonging, therefore welcome and encourage applications from all. Marks prides itself on a truly inclusive culture at all levels that respects different opinions and points of view, providing everyone with the opportunity to experience connection and sense of belonging.