Accommodation Manager

Butlins Skyline LTD; Bognor Regis; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading resort company in Bognor Regis is seeking an Accommodation Manager to lead a passionate team in maintaining high cleanliness and operational standards. You will deliver exceptional guest experiences, manage housekeeping operations, and support events coordination. The right candidate will excel in team development and be adaptable to changing environments, ensuring every guest interaction is a priority. This role offers the chance to join a dynamic team focused on guest satisfaction.

Qualifications

• Excellent operational knowledge in housekeeping and cleaning.
• Experience in leading large teams in fast-paced environments.
• Ability to manage multiple priorities and adapt quickly to change.

Responsibilities

• Drive standards of cleanliness and hygiene in guest accommodation.
• Lead and develop the housekeeping team to ensure high operational standards.
• Work collaboratively with other managers to resolve guest issues.

Skills

Operational knowledge in housekeeping

Team leadership

Problem resolution

Coaching

Adaptability

Job description

Accommodation Manager

Department: Accommodation & Guest Services

Employment Type: Permanent - Full Time

Location: Bognor Regis

Description

We’re looking for a passionate leader to join us at our Bognor Regis Resort as our Accommodation Manager. Reporting to the Senior Accommodation & Guest Services Manager, you’ll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.

You will drive consistent brand standards while being guest obsessed and operating efficiently in everything you do. The role will also involve analysing KPI’s and stock control systems to maximise gross profit margins and adhering to food safety and health & safety policies.

This role will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, public areas and venues within their designated area. They will lead their team in promoting the highest operational standards in both resort and accommodation cleanliness.

As an Accommodation Manager, you’ll be vital in ensuring we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met, working closely with the wider Guest Services & Accommodation Team to manage issues proactively that arise to improve the experience for our guests.

You will work collaboratively alongside Guest Services Manager and Productivity Manager to understand guest issues and to drive and support problem resolution and utilise all our feedback and review platforms relating to all things cleaning to understand issues and challenges, and promotes ways to reduce problems, along with forecasting and planning for the best team resource for our check in days and resort areas of responsibility.

Working in tandem with the Facilities team and Productivity Manager to plan and complete room maintenance and follow up cleaning programs. You'll support the Conference & Event teams with the allocation of large-scale events and attend meetings with external partners & C&E Team, to understand requirements, plan and execute them accordingly.

You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.

You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin’s way of working. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You

We are looking for an individual with an excellent level of operational knowledge in housekeeping, cleaning and leading large teams of people. You should be passionate about leading and developing a team and supporting people through regular 121s and coaching with experience in leading large teams in fast paced environments.

Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.

You should be able to manage multiple priorities and adapt quickly to changing requirements. A benefit would be holding experience in leading a mixture of permanent and temporary teams to deliver excellent standards.

Having the ability to effectively lead, coach and motivate team, even in times of high demand whilst understanding different communication styles and have the ability to communicate well at all levels.