Academic & Pastoral support Officer

Middlesbrough College Group; Tees Valley; On-site; GBP 23,000 - 25,000; Full time

Job summary

An educational institution is seeking an Academic & Pastoral Support Officer to provide administrative support and enhance student wellbeing and academic progress. Responsibilities include maintaining records, managing enrolment processes, and implementing strategies to improve attendance. Ideal candidates should have a Level 3 qualification in Business Administration and a commitment to support learners with additional needs. This full-time role offers comprehensive health benefits, professional development, and a supportive work environment.

Benefits

Subsidised health scheme

Free gym membership

Employee Assistance Programme

Extensive training and mentoring

Discounted gift cards

Qualifications

• Minimum Level 3 qualification in Business Administration or relevant subject.
• Commitment to obtaining Level 2 qualification in supporting students.
• Desirable: Risk Assessment and First Aid qualifications.

Responsibilities

• Provide accurate and timely administrative support.
• Maintain learner records, enrolment, and completions.
• Manage databases and electronic records.
• Implement strategies to improve attendance and punctuality.

Skills

Proactivity

Organisational skills

Administrative support

Student-focused approach

Education

Minimum Level 3 qualification in Business Administration

Level 2 qualification in supporting students with learning difficulties

Grade C/4 or above in Maths and English

Tools

Microsoft Office

Job description

Job Title: Academic & Pastoral support Officer

Location: Middlesbrough College Main Campus, TS2 1AD

Department: Visual Performing Arts

Reporting to: Senior Administrator

Salary: £23,555 - £24,631 (per annum)

Annual Leave: 30 days per annum plus bank holidays

Contractual hours: 37 hours per week, 52 weeks

Basis: Full time, Permanent

Pension: NEST Pension

Join Our Team

We are seeking a proactive and organised individual to provide high‑quality administrative support while actively monitoring and improving student attendance and punctuality. This role plays a key part in supporting learners’ academic progress and wellbeing through targeted interventions and regular engagement, helping to identify and remove barriers to learning. Combining strong administrative skills with a student‑focused approach, the post holder will work closely with colleagues to promote engagement, improve outcomes and support student success across the provision.

What You’ll Be Doing:

• Provide accurate and timely administrative support across the Department.
• Maintain learner records, enrolment, transfers, withdrawals, and completions.
• Manage departmental databases, filing systems, and electronic records.
• Act as the first point of contact for attendance and punctuality issues.
• Implement strategies to improve attendance and punctuality.
• Contact students and parents/carers following absences and maintain systematic records.
• Deliver targeted interventions (1:1 coaching, small group sessions) for learners with additional needs or wellbeing challenges.
• Collaborate with teaching staff and ALS Department to identify and support students at risk.

What We’re Looking For:

• Minimum Level 3 qualification in Business Administration or relevant subject and qualifications in Microsoft Office.
• An appropriate Level 2 qualification (or equivalent) in supporting students with learning difficulties/care, or a commitment to achieving this within an agreed timescale.
• Grade C/4 or above in Maths and English (or equivalent).
• Desirable: Risk Assessment and First Aid qualifications.
• Commitment to ongoing CPD and mandatory training.

What’s in it for you?

• Health & Wellbeing – Subsidised health scheme, free gym membership, and 24/7 counselling for you and your family
• Family-Friendly Policies – We offer family-friendly policies, flexible hours, and support for all of life’s big moments
• Employee Assistance Programme (EAP) – Confidential support for you and your family, including counselling, legal and financial advice, and wellbeing resources
• Professional Development – Extensive training, mentoring, and career progression opportunities
• College Extras – Save money, feel great, and go green with: -Up to 15% cashback at top retailers & restaurants -Discounted gift cards for big brands -Home & Tech upgrades via salary sacrifice -Cycle to Work scheme -Coming soon: EV Leasing -Pension Schemes – Teachers’ pension, LGPS & NEST -Discounted car parking on site

To learn more about working at Middlesbrough College, please visit ourWork For Uspage.

For further details and to discuss the role in more detail, please contact Samijo Grayson, Senior Administration on [e-mail].

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Ready to Make a Difference? Apply Early!

We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.

SAFEGUARDING

Middlesbrough College is committed to safeguarding and promoting the welfare of all our students, including children, young people, and vulnerable adults. We expect all staff to share this commitment.

This role involves regulated activity and direct contact with children and young people. The successful candidate will be expected to uphold the highest standards of safeguarding practice.

We follow Safer Recruitment practices in line with the statutory guidance in Keeping Children Safe in Education. All successful applicants will be required to complete mandatory pre-employment checks, including an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.

This post is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions, and bind-overs, including those regarded as ‘spent’, must be declared, subject to the DBS filtering rules.

It is a criminal offence to apply for this post if you are barred from engaging in regulated activity with children.

Middlesbrough College is an equal opportunities employer and welcomes applications from all sections of the community.