5-Star Guest Experience Concierge

BOXPARK; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in Liverpool seeks a Concierge to provide exceptional guest service at The Municipal Hotel & Spa. You will be the first contact for guests, responsible for creating a welcoming environment while assisting them with their needs. The role requires proactive engagement, local knowledge, and the ability to handle inquiries with care. Join a vibrant team and take part in crafting memorable experiences for our guests while enjoying substantial employee benefits.

Benefits

Preferential hotel rates

Discounted meals on duty

Extra day’s holiday for birthday

Pension scheme

Qualifications

• Able to absorb historical details for guest tours.
• Experience in guest-facing roles within hospitality.
• Knowledge of local attractions and events in Liverpool.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist with luggage and general enquiries.
• Maintain a presence at the hotel entrance.
• Provide local knowledge and ensure guest satisfaction.
• Handle guest concerns discreetly and professionally.

Skills

Exceptional service delivery

Professional and personable demeanor

Strong communication skills

Emotional intelligence

Team spirit

Job description

A luxury hotel in Liverpool seeks a Concierge to provide exceptional guest service at The Municipal Hotel & Spa. You will be the first contact for guests, responsible for creating a welcoming environment while assisting them with their needs. The role requires proactive engagement, local knowledge, and the ability to handle inquiries with care. Join a vibrant team and take part in crafting memorable experiences for our guests while enjoying substantial employee benefits.