1st Line Service Desk Analyst - Tech Support & Customer

Carey Olsen Group; Hamilton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international law firm is seeking a Level 1 Service Desk Analyst in Hamilton, Scotland. The individual will be the first point of contact for technology issues, providing high-quality customer service while troubleshooting technical problems related to hardware and software. Previous experience in a support desk role is required, along with excellent communication skills. The role promotes a collaborative environment and involves maintaining documentation and knowledge bases.

Qualifications

• Previous experience in a first line support desk role is required.
• Ability to communicate technical data in easily understandable terms.
• Background in customer services is preferred.

Responsibilities

• Provide excellent customer service to callers.
• Log and manage all requests in the Service Desk system.
• Troubleshoot technology-related problems.
• Take ownership of user problems and communicate progress.
• Maintain technology documentation and knowledge base articles.

Skills

Customer service skills

Analytical problem-solving

Technical communication

Team collaboration

Tools

Microsoft Windows

Microsoft Office

Job description

A leading international law firm is seeking a Level 1 Service Desk Analyst in Hamilton, Scotland. The individual will be the first point of contact for technology issues, providing high-quality customer service while troubleshooting technical problems related to hardware and software. Previous experience in a support desk role is required, along with excellent communication skills. The role promotes a collaborative environment and involves maintaining documentation and knowledge bases.