1st Line IT Support Engineer - Proactive & Customer-Focused

Lester Aldridge LLP; City of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading law firm in London is seeking a proactive 1st Line Support Engineer to deliver efficient IT support. You will be the first point of contact for users, resolving a wide range of technical issues while contributing to system improvements. Ideal candidates have strong desktop support skills, knowledge of Microsoft environments, and excellent customer service abilities. The role offers opportunities for ongoing professional development and a supportive work environment.

Benefits

22 days’ holiday plus bank holidays

Pension scheme and life assurance

Access to flexible benefits

Ongoing professional training

Qualifications

• Experience delivering front-line IT support.
• Strong knowledge of desktop support including Windows 10.
• Understanding Microsoft Server environments (2016+).
• Familiarity with Active Directory, Group Policy, and DNS.

Responsibilities

• Providing 1st line IT support and resolving issues.
• Installing and configuring laptops and desktops.
• Setting up company mobile devices.
• Monitoring internal networks and addressing potential issues.

Skills

Customer service skills

Problem-solving skills

Technical knowledge of desktop support

Windows 10 support

Active Directory

Familiarity with Microsoft 365

Time management skills

Team player

Tools

VMware

Microsoft 365

Azure

Job description

A leading law firm in London is seeking a proactive 1st Line Support Engineer to deliver efficient IT support. You will be the first point of contact for users, resolving a wide range of technical issues while contributing to system improvements. Ideal candidates have strong desktop support skills, knowledge of Microsoft environments, and excellent customer service abilities. The role offers opportunities for ongoing professional development and a supportive work environment.