1st/2nd Line Support Engineer — Office-Based Role, Great Benefits

Taishi Consulting; High Wycombe; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing tech consultancy in High Wycombe seeks a dedicated 1st / 2nd Line Support Engineer. This office-based role involves providing friendly technical support and helping users with system setups. Ideal candidates should have previous experience in IT support, possess excellent communication skills, and be enthusiastic about assisting non-technical users. Join a dynamic team focused on delivering top-notch customer service. Salary ranges from £28,000 to £30,000 with full benefits included.

Qualifications

• Experience in providing 1st / 2nd line IT support.
• Strong communication and customer service skills required.
• Ability to assist non-technical users effectively.

Responsibilities

• Provide remote support for technical issues.
• Handle inbound calls and manage support queries.
• Diagnose and resolve user issues efficiently.
• Support new users with system setup and training.

Skills

Excellent communication

Customer service skills

1st / 2nd line IT support experience

Job description

A growing tech consultancy in High Wycombe seeks a dedicated 1st / 2nd Line Support Engineer. This office-based role involves providing friendly technical support and helping users with system setups. Ideal candidates should have previous experience in IT support, possess excellent communication skills, and be enthusiastic about assisting non-technical users. Join a dynamic team focused on delivering top-notch customer service. Salary ranges from £28,000 to £30,000 with full benefits included.