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Job Description - Front Desk Supervisor (HOT0BLGV)

Job Number: HOT0BLGV

Work Location: DoubleTree by Hilton Jumeirah Dubai Jumeirah Beach, The Walk PO Box 2431 Dubai D94

A Front Desk Supervisor supervises activities at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee front office activities between guests, the hotel, and various departments. You will ensure the first impressions of our guests are positive and perform the following tasks to the highest standards:

• Supervise front desk operations during your shift
• Ensure your team is knowledgeable about hotel products, services, pricing, promotional offers, VIP, and special events
• Inform your team of any VIP guests or special events during your shift
• Monitor team appearance, standards, and performance with an emphasis on training and teamwork
• Maximize sales through up-selling and marketing programs
• Handle guest requests, inquiries, and complaints promptly and professionally
• Maintain a professional and welcoming appearance of the front desk

What are we looking for?

A Front Desk Supervisor at Hilton represents our brand and works on behalf of our guests and team members. To succeed, you should possess:

• Experience in front office operations in hotels, leisure, or retail sectors
• Strong business awareness and sales skills
• Calm, organized, with the ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills
• A passion for delivering exceptional guest service

Preferred qualifications include:

• Relevant supervisory or management certification/diploma or degree

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels and resorts to extended-stay and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating remarkable experiences every day.