Service Delivery jobs in United States

The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer's journey. Our North Star is building a world-class, follow-the-sun service delivery model that provides seamless, scalable support across all time zones.

We’re pioneering the future of People Ops through AI-driven automation and enabling employee self-service. Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle—from onboarding to offboarding, benefits administration to policy management.

By partnering closely with the broader People Team, Payroll & Stock Admin, Workplace, and Workplace IT, we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally.

We’re looking for an exceptional European-based People Operations Team Lead to join our London office and lead people operations excellence across Europe and beyond. This is a high-impact leadership role where you’ll directly manage the European People Operations team while serving as a mentor and subject matter expert to the Global People Ops organization.

You’ll be a hands‑on leader who isn’t afraid to roll up your sleeves—one moment you’re resolving a critical employee escalation, the next you’re designing processes that will scale across the region. Your expertise in operationalizing European employment law combined with your drive to leverage AI and automation will position you as the go‑to leader for operational excellence across the organization.

This role requires someone comfortable managing through ambiguity, building foundational processes while addressing daily escalations, and effectively collaborating across all levels of leadership. You’ll balance strategic thinking with tactical execution, leading from the front while elevating your team and mentoring colleagues globally.

• Lead the European Team: Directly manage and develop the Europe-based People Operations team, fostering a culture of care, empathy, and high performance. Serve as a hands‑on mentor and advisor to People Operations team members globally, sharing best practices, providing guidance on complex issues, and elevating operational standards across all regions. Create an environment of psychological safety where teams feel empowered to ask curious questions and continuously improve.
• Serve as the UK and EU Expert: Act as Miro’s subject matter expert on operationalizing employment law and compliance across European jurisdictions (UK, Netherlands, Denmark, and beyond). Translate complex legal requirements into clear, actionable guidance that empowers managers and employees to make confident decisions. Provide hands‑on support for the most complex compliance matters.
• Drive Operational Excellence and Efficiency: Identify service gaps and implement innovative solutions that enhance service delivery and employee experience. Actively champion AI and automation opportunities to streamline operations, eliminate manual work, and free teams globally to focus on high‑value strategic initiatives.
• Be Hands‑On When It Matters: Jump into the details when needed—whether that’s resolving a complex case or personally handling escalations that require senior expertise. Model the standard of service excellence you expect from your team by staying connected to the day‑to‑day.
• Deliver Complex, Cross‑Functional Projects: Own the execution of time‑sensitive initiatives. Ensure every deliverable is on time, within scope, and thoroughly documented—getting personally involved in critical workstreams as needed.
• Partner Strategically with Key Stakeholders: Collaborate closely with People Technology, Legal, Total Rewards, PBPs, and other stakeholders. Serve as the primary Europe‑based People Ops point of contact, proactively communicating to keep all stakeholders aligned and informed.
• Leverage Data to Drive Decisions: Use data to monitor team performance, identify trends, and make evidence‑based recommendations that improve service delivery and compliance outcomes across the region and inform global practices.

• Deep EU & UK Employment Law Experience & Expertise: 6+ years of HR experience with substantial exposure to EU employment frameworks, including significant hands‑on experience in the Netherlands. Extensive knowledge of labor law and compliance requirements across multiple European countries, including the Netherlands. You navigate regulatory complexity with confidence and can anticipate how changes impact operations across jurisdictions.
• Experience Driving Efficiency Through Technology: Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency. You’re comfortable evaluating and adopting new tools that enhance how teams work.
• Exceptional Stakeholder Management: Outstanding communication and collaboration skills. You navigate differing professional opinions diplomatically, build consensus across functions and geographies, and maintain strong relationships even in challenging situations.
• Hands‑On Leadership Experience: You’re a roll‑up‑your‑sleeves leader who balances strategic thinking with tactical execution. You’re comfortable leading direct reports while also jumping in to handle complex cases, mentor team members, and personally drive critical initiatives to completion.
• Proven Leadership at Scale: 5+ years of experience leading direct reports while also coaching, mentoring, and influencing team members outside your direct reporting line. You build capability across teams and elevate performance through effective mentorship and hands‑on guidance.
• Ability to Simplify Complexity: Demonstrated ability to translate intricate legal and operational requirements into simple, followable “how‑to” guides that non‑experts can easily understand and apply.
• Strong Program Management: Proven ability to manage multiple complex projects simultaneously with strict accountability for results. You balance competing priorities while maintaining quality and meeting deadlines—and you’re not afraid to get into the weeds when projects need hands‑on leadership.
• Comfort Operating in Ambiguity: You thrive when building foundational processes from scratch while simultaneously managing urgent escalations. You can establish structure in chaos without losing sight of long‑term strategic goals.

• Competitive equity package
• Health insurance for you and your family
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co‑headquartered in San Francisco and Amsterdam, serves more than 100 M users and 250 K companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1 600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

At Miro, we’re committed to building a diverse and inclusive workplace where everyone can thrive. Your unique perspectives empower us to innovate and drive positive change.

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

We are committed to an inclusive hiring process and do not make hiring decisions based on demographics. Participation in any eligibility questionnaire is optional and your responses will be kept confidential. Your answers will not influence your application.

Prepare yourself to go beyond. Here are some helpful tips to ensure you have all the correct information throughout our hiring process.

A 30‑min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.