IT Service Delivery Manager

GLF Schools; Banstead; On-site; GBP 42,000 - 45,000; Full time

Job summary

An educational organization is seeking an IT Service Delivery Manager to oversee IT service delivery across multiple school sites. You will empower IT teams, manage service quality, and liaise with school leaders to enhance IT projects. The ideal candidate has strong experience with Microsoft products and a commitment to high service standards. The role offers a salary of £42,000 - £45,000 and opportunities for professional growth within the educational sector.

Benefits

Generous holiday allowance

Flexible working options

Access to a staff benefits portal

Qualifications

• Proven experience in diagnosing and resolving issues with Microsoft Windows desktop and server operating systems.
• Knowledge of networking fundamentals including IP addressing, DHCP, and DNS.
• Experience managing and developing multi-skilled IT teams.

Responsibilities

• Oversee regional IT Technicians and ensure service delivery across schools.
• Serve as a liaison between IT teams and school leaders.
• Plan and deliver IT projects while driving improvements in service delivery.

Skills

Diagnosing and resolving issues with Microsoft Windows

Strong understanding of enterprise-level hardware

Excellent knowledge of Microsoft products

Building and maintaining relationships with stakeholders

Managing multi-skilled IT teams

Strong verbal and written communication skills

Flexibility and attention to detail

Knowledge of networking fundamentals

Education

A-Level/BTEC or equivalent

Professional certifications (e.g., ITIL, PRINCE2)

Job description

* IT Service Delivery ManagerNEWFast Apply# IT Service Delivery ManagerEmployerLocation: Banstead, SurreyContract Type: PermanentHours: Full TimeSalary: £42,000 -£45,000 FTEPosted: 11th December 2025Start Date: As Soon As PossibleExpires: 4th January 2026 11:59 PMContract Type: PermanentStart Date: As Soon As PossibleJob ID: 1523780Start Date: As Soon As Possible* Contract Type :Permanent* Job ID: 1523780* Share :**Your Opportunity****IT Service Delivery Manager** to play a pivotal role in ensuring our school-based IT teams are empowered, well-managed, and delivering outstanding service across our trust.As part of our wider IT & Digital management team, you will oversee regional IT Technicians, foster strong relationships with school leaders, and ensure consistent standards and documentation across all sites. You’ll be at the heart of planning and delivering IT projects, managing procurement, and driving continuous improvement in service delivery. This is a fantastic opportunity to shape the IT experience for staff and students, while developing your leadership skills in a dynamic, forward-thinking environment.There will be a requirement to travel across multiple school sites as part of this role, so access to a vehicle and a full UK Driving Licence is essential.**What We Are Looking For*** Proven experience in diagnosing and resolving issues with Microsoft Windows desktop and server operating systems.* Strong understanding of enterprise-level hardware and networking (e.g., layer 3 devices, storage area networks).* Excellent knowledge of Microsoft products including Windows, Intune, and Office 365.* Ability to build and maintain positive relationships with stakeholders and end users.* Experience managing and developing multi-skilled IT teams.* Strong verbal and written communication skills.* Flexible, adaptable, and detail-oriented with a proactive approach to managing priorities.* A positive ‘can-do’ attitude and commitment to delivering high-quality service.* Knowledge of networking fundamentals (IP addressing, DHCP, DNS).* Educated to A-Level/BTEC or equivalent; professional certifications (e.g., ITIL, PRINCE2) desirable.**Join the GLF Schools Community**As a part of GLF Schools, you will join a community of staff dedicated to transforming education. With regular progression discussions, there will be a wealth of opportunities for you to grow your career, whether in one of our 43 academies or in our central team.* A growing Multi Academy Trust with over 2,000 colleagues and over 16,000 pupils* Founded upon the values of Respect, Inclusivity, Integrity and Kindness* 43 primary and secondary schools across 7 Local Authority areas across the south of England* We work as a community whilst ensuring each school maintains its own unique identity* Committed to ensuring all children and young people receive the best possible education**GLF Schools Employment Offer**GLF Schools has a generous employment offer, which allows all our colleagues to Grow, Learn and Flourish* Access to our highly competitive Pension Scheme* Flexible working options* Generous holiday allowance* Work life and family friendly policies* Employee wellbeing initiatives* Access to a staff benefits portal* Community and collaboration working model**The Details****Start Date:**ASAP**Salary:**£42,000 -£45,000 FTE**Hours:** 36 hours a week, 52 weeks a year**Contract type**:Permanent**Close date:** 4th January**Interview date**: TBC### Attachments### Safeguarding Statement:At GLF Schools, the safety and wellbeing of children and young people is our top priority. We are fully committed to safeguarding and expect everyone who works or volunteers with us to share that commitment. All roles are subject to a satisfactory enhanced Disclosure and Barring Service (DBS) check.We understand that life is busy and that flexibility matters. That’s why we’re happy to explore flexible working arrangements that help you balance your professional and personal commitments.GLF Schools is proud to celebrate the rich diversity of our schools and communities. We’re building a culture where:* Everyone is respected and valued.* Discrimination is never tolerated.* Equity and fairness are at the heart of everything we do.* Staff, children, and students are safe to express their identities.We believe that diversity strengthens our organisation and our community. We actively encourage applications from individuals of all backgrounds, particularly those from groups that are underrepresented in our workforce. This includes, but is not limited to, people from diverse ethnic backgrounds, trans and non-binary individuals, people of all ages, disabled people, LGBTQ+ individuals, and people of all faiths and beliefs.To help us manage applications efficiently:* We may close this vacancy early if we receive a strong response, so we encourage you to apply as soon as possible.* We may also interview shortlisted candidates before the official closing date.In line with Keeping Children Safe in Education guidance, we will carry out an online search and request references for all shortlisted candidates. Shortlisted candidates will also be required to complete a self-declaration form. You will have the opportunity in the application form to confirm if you would prefer referees to be contacted after your interview.### GLF Schools