Manager Carer Services

Merri Health; Preston; Hybrid; GBP 59,000; Full time

Job summary

A health service provider seeks an experienced Manager for Carer Services to oversee service delivery functions to Carers in Melbourne. Applicants should have qualifications in community services and demonstrated leadership experience in similar programs. Responsibilities include ensuring compliance with funding guidelines, managing program finances, and leading a multi-disciplinary team. This is a full-time position with hybrid work options, offering competitive compensation and a commitment to diversity.

Qualifications

• Experience in leading similar programs in aged care or carer support.
• Track record of working in partnerships with key stakeholders.
• Proven leadership of a multi-disciplinary team.

Responsibilities

• Oversee service delivery to Carers living in targeted regions.
• Ensure monitoring of risk, quality, and clinical governance.
• Manage program finances including budget setting.

Skills

Program planning

Change management

Stakeholder engagement

Communication skills

Budget management

Education

Qualifications in community services / social sciences / health / management

Job description

See below the vacancy and the responsibilities as well as the key skills required for the role.

Preston

Coburg, Australia

Reference: 6841178

Join Our Growing Team at Holstep Health!

Full time, ongoing position

Hybrid work arrangements available

Grade 6 - $117,000 per year

A great opportunity for an experienced and passionate leader to take

The Manager, Carer Services is responsible for overseeing the service delivery functions to Carers living in the North and West Metropolitan regions of Melbourne. The position is responsible for managing compliance and obligations for Holstep Health's Support for Carers program, which is funded by the State Government of Victoria. The position is also responsible for managing service delivery as part of Holstep Health's allocation of Victorian Carer Gateway funding, which includes delivering key components of the Integrated Carer Support Service (ICSS) model. The role oversees the key service delivery and associated administrative functions of assessment and planning, counselling, peer support and carer coaching through a mixed State and Commonwealth funding model.

YOU WILL BE RESPONSIBLE FOR:

• Ensuring the effective and efficient delivery of assessment and planning, carer counselling, carer coaching and peer support under the Commonwealth Carer Gateway / ICSS funding guidelines
• Ensuring the effective and efficient delivery of assessment and planning, dementia education and counselling, health coaching, planned respite/brokerage, and community engagement under the State Government Support for Carers Funding Guidelines
• Monitoring and supporting risk, quality and clinical governance requirements across the program
• Meeting reporting requirements for Commonwealth funding and State funding, as directed by the funding guidelines/contract and the Director Carers
• Manage program finances including budget setting and ongoing maintenance, ensuring program operates within a responsible, sustainable financial framework
• Ensuring targets and compliance requirements for both Commonwealth and State Funding are delineated, monitored and met, whilst making sure an integrated and unified program is delivered to Carers

WHAT YOU NEED TO SUCCEED:

• Qualifications in community services / social sciences / health / management
• Demonstrated experience in leading, developing and implementing similar programs such in aged care, carer support, and/or disability
• Proven track record in leading a highly engaged multi-disciplinary team
• Demonstrated experience in program planning and program evaluation
• Highly developed written and verbal communication skills
• Demonstrated experience in leading sustainable and effective change management
• Track record in working in partnership with key stakeholders
• Experience managing program budgets and driving performance against KPIs

HOW TO APPLY:

Please review the attached position description. To apply, either submit your application via the platform or email your CV and a cover letter outlining your experience to [e-mail] .

Please submit the following:

Your resume (including two recent referees)

A response to the key selection criteria (outlined in the position description)

Applications Close:

WHAT WE OFFER: 07/01/2026

At Holstep Health, we celebrate diversity and inclusion. No matter your background, religion, sexual orientation, age, or gender, we encourage all individuals to apply and bring their unique perspectives to our team.

Have questions? Don't hestiate to reach out, whether it's for a confidential chat about one of our roles or you simply need help navigating our online application form. We're happy to help.